Issues & Program Manager, Product Operations

Ready to run

Hungry and driven by urgency

Exceptional at what they do, with low ego

Comfortable operating in motion

The Role

As an Issues & Program Manager on the Product Operations team, you'll own our Issue Management Program end to end — triaging issues, driving root cause analysis, and leading containment and remediation through to closure. You'll also serve as a project manager on our most critical product initiatives, partnering across Product, Engineering, Legal, Compliance, and Operations to deliver new features and raise the bar on how we build and launch. This is a high-impact, high-visibility role for someone who thrives at the intersection of cross-functional execution and continuous improvement. You will:

Build and continuously improve processes — including automation and AI tooling — that increase organizational efficiency, documentation quality, stakeholder alignment, and reduce dependency across the issue remediation lifecycle

Partner cross-functionally with Legal, Compliance, Operations, Product, Risk, and Engineering teams to drive issues to timely resolution

Own issue reporting to internal and external stakeholders

Track and manage issue containment and remediation

Drive execution of product launches end to end, ensuring cross-functional readiness across Product, Design, Engineering, Marketing, and Operations

Manage relationships with partners, including banking and strategic partners, serving as a key point of coordination and communication

You Bring

10+ years of experience in technology-based project management, product operations, or a related role within fintech or technology

Experience working on issues management, or regulatory compliance, or risk-adjacent projects — you understand the cadence of controls, audits, or policy-driven timelines and know how to keep product work moving within those constraints

Strong interest in leveraging AI to improve execution

Strong data skills— you can pull and interpret reports, build your own dashboards, and answer operational questions without waiting on an analyst

Proven ability to lead cross-functional initiatives and drive alignment across multidisciplinary teams

Strong communication and executive presentation skills, with the ability to distill complex topics into clear, actionable insights

Ability to operate in ambiguity, manage multiple priorities, and independently drive projects forward in a fast-paced environment

Drive and proactivity — everyone here is a builder and executor

What We Offer

Competitive base salary, stock options, and health benefits from Day 1

401(k) plan with company match

Remote-friendly (US), flexible time off (FTO), and opportunities for growth

A high-growth, mission-driven, inclusive culture where your work has real impact

Standard Interview Process

Our process varies by role. Most candidates go through:

AI-assisted initial screen

Interview with Talent Partner

Technical or Hiring Manager Interview

Team Interview

Executive Interview

Offer!

Equal Employment Opportunity

To build technology and products that are used and loved by people and solve real-world problems, we need to build a team with many different perspectives and experiences. We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us at talent@onepay.com.