NTT

IT Comtor L2 AMS (Korean Speaking)

Vietnam · Work style not stated · Full time

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About the role

Description from the employer’s posting. Check the employer’s page for the current version.

EmployerNTT
LocationVietnam
Work styleWork style not stated
Employment typeFull time
Employer posted17 Sep 2026

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA
We are seeking an IT Comtor L2 AMS (Korean Speaking) to support Korean customers and Application Management Services (AMS) teams in Vietnam. The successful candidate will act as the communication bridge between Korean stakeholders and support teams, facilitating incident management, service requests, change requests, and daily operational activities to ensure service quality and customer satisfaction.

Key Responsibilities

Serve as the primary communication bridge between Korean customers and AMS support teams.
Provide interpretation during support meetings, workshops, and operational discussions.
Translate tickets, incident reports, change requests, service requests, emails, and technical documentation.
Support incident triage and communication between customers and support teams.
Track and follow up incident resolution progress.
Coordinate service requests and change requests throughout the support lifecycle.
Maintain support documentation and knowledge repositories.
Monitor ticket status and support SLA tracking activities.
Support periodic service reporting and customer reviews.

Show full description

Required Qualifications

Bachelor's degree in IT, Computer Science, Korean Studies, Business Administration, Translation & Interpretation, or related fields.
TOPIK Level 5 or above.
Minimum 2 years of experience as IT Comtor, AMS Coordinator, Korean Interpreter, Customer Support Coordinator, or similar roles.
Understanding of AMS or IT Support operations.
Familiarity with Incident, Service Request, Problem, and Change Management processes.
Strong communication and stakeholder management skills.

Preferred Qualifications

Experience supporting Korean customers in AMS or Managed Services environments.
Understanding of ITIL concepts and service management processes.
Experience with ServiceNow, Jira Service Management, Remedy or similar tools.
Ability to communicate in English.
Experience supporting ERP, Manufacturing, SCM, Finance, Banking, Retail, or Enterprise Systems.

Required Skills

Korean Communication, Customer Support Coordination, Incident Management Support, Service Request Management, Change Request Coordination, Stakeholder Management, Documentation Management, IT Service Management

Workplace type:

About NTT DATA
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune

Global 100. We are committed to accelerating client success and positively impacting society through

responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with

unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and

application services. Our consulting and industry solutions help organizations and society move

confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more

than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as

established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each

year in R&D.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Third parties fraudulently posing as NTT DATA recruiters

NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. If you suspect any fraudulent activity, please contact us.

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