Ghobashgroup

IT Help Desk

Cairo, Cairo Governorate, Egypt · On-site · Full-time

Posted over 6 months ago: check it’s still open

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About the role

Description from the employer’s posting. Check the employer’s page for the current version.

EmployerGhobashgroup
LocationCairo, Cairo Governorate, Egypt
Work styleOn-site
Employment typeFull-time
Employer posted1 year ago

Advising systematic know-how of procedures, operations, and work instructions
Checking systems and equipment for substandard performance or malfunctioning
Fixing systems and equipment problems
Setting up of Peripherals (i.e Laptop/Desktop/Printers), as per the compliance and policy.
Good knowledge of backup software like Synology
Good knowledge about Office 365
Checking Wi-Fi performance and Monitoring Cisco Cloud Miraki-based Access Points
Good Knowledge ins Active Directory Management, DNS & DHCP
Identifying performance problems and malfunctions
Maintaining hardware and corresponding documentation of fixes, notes, and recommendations
Managing routine preventive procedures; maintaining and monitoring network security
Analyzing and resolving faults
Monitoring network environments and proactively maintain infrastructure to prevent failures
Updating process, procedure, and other documentation
Log and follow-up issues with Vendors
Perform health system checks on areas of responsibility
Mapping client's requirements and liaise with Group IT
Designing, deploying, maintaining, and improving IT service delivery processes within the corporate guidelines to ensure efficient IT-dependent business operations and achieving corporate objectives
Ensured adherence to the SLA within the network
Responsible for monitoring and tracking IT assets

Show full description

Deep System and Storage management understanding.
Network Management understanding.
Familiarity with ITIL and its applications.
Work with reports, root cause analysis.
Maintain documentation
Vendor negotiation
Maintain system and storage.
Maintain and ensure network operations.
Monitor vendor SLAs.
Work with vendors for solution and their support.

Bachelor of Computer Engineering or equivalent.

Languages/Technologies: Java/J2EE, ReactJS, JQuery, JSON, HTML, JavaScript, CSS, PLSQL. Additional: Angular 7, VueJS, AngularJS. Frameworks: Spring Boot, Spring 4(MVC, ORM, AOP, SECURITY, Batch), Struts 2, Hibernate 3+. Database: Oracle 19c. Web Services: RESTful Web Services (JAX-RS), SOAP, JSON. Build Tool: Maven. Version Control : Bit Bucket. Development Tools: Eclipse STS, Jira, Tibco Jasper Report. Application Server: WebLogic Application server, Apache Tomcat Testing: Junit.

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