IT Manager

For our business, for clients, and for you

The Role & Key Responsibilities:

IT Strategy and Planning:

· Develop and implement an IT strategy aligned with the organization's goals and objectives.

· Collaborate with senior management to identify IT needs and priorities.

· Create and manage the IT budget, ensuring cost-effective use of resources.

· Stay updated on emerging technologies and trends to recommend innovative solutions.

Team Management:

· Lead and manage the IT team, including hiring, training, and performance evaluation.

· Delegate tasks and responsibilities, ensuring proper workload distribution.

· Foster a positive work environment and promote teamwork and collaboration.

· Provide guidance and support to team members, encouraging their professional growth.

Infrastructure Management:

· Oversee the design, implementation, and maintenance of the organization's IT infrastructure.

· Manage network and system administration, ensuring high availability and security.

· Monitor and optimize infrastructure performance, including servers, storage, and network devices.

· Plan for capacity and scalability to meet current and future business needs.

Application and Software Management:

· Evaluate, select, and implement software applications that meet business requirements.

· Coordinate with vendors and stakeholders for software procurement, licensing, and maintenance.

· Ensure software compliance and manage version control and upgrades.

· Troubleshoot application issues and provide technical support to end-users.

IT Security and Risk Management:

· Develop and enforce IT security policies, procedures, and standards.

· Implement measures to safeguard the organization's IT assets and data.

· Conduct regular security audits, vulnerability assessments, and penetration testing.

· Plan and execute disaster recovery and business continuity strategies.

IT Project Management:

· Plan, execute, and monitor IT projects, ensuring timely delivery and within budget.

· Define project scope, objectives, and deliverables, and manage project resources.

· Coordinate with stakeholders to gather requirements and ensure project alignment with business needs.

· Mitigate project risks and resolve issues to ensure successful project outcomes.

Vendor and Contract Management:

· Evaluate and select vendors and service providers, ensuring quality and cost-effectiveness.

· Negotiate contracts, service level agreements (SLAs), and maintenance agreements.

· Monitor vendor performance and adherence to SLAs.

· Manage relationships with vendors and resolve any contractual or operational issues.

User Support and Training:

· Provide technical support to end-users, troubleshooting hardware, software, and network issues.

· Develop and deliver training programs to enhance user skills and knowledge.

· Maintain a knowledge base and documentation for IT systems and processes.

· Foster a customer-centric approach to IT support, ensuring prompt and effective resolution of user problems.

IT Governance and Compliance:

· Ensure compliance with regulatory requirements and industry standards.

· Establish and enforce IT governance frameworks, policies, and procedures.

· Conduct internal audits and implement controls to mitigate IT-related risks.

· Stay updated on legal and regulatory changes affecting IT operations.

Stakeholder Communication:

· Collaborate with business units and stakeholders to understand their IT needs and challenges.

· Communicate IT initiatives, projects, and changes to relevant stakeholders.

· Provide regular updates on IT activities, performance, and upcoming initiatives to senior management.

· Foster effective communication channels to gather feedback and address concerns.

Skills Required:

· Bachelor’s degree in information technology, computer science, software engineering, or a related field.

· 8 to 10+ years’ of proven experience in managing IT infrastructure and services.

· Working knowledge of C#, VB.NET, MS SQL, VB.NET, ASP.NET, and JavaScript.

· Proficient in computer applications and interface, and IT security.

· Leadership and Project Management skills.

· Financial Services including mutual funds knowledge would be an asset.

· Multi-tasking and time-management skills, with the ability to prioritize tasks.

· Highly organized and detail-oriented.

· Excellent Communication, analytical and problem-solving skills.

· Experience implementing and maintaining APIs would be an asset.

· Flexible working hours.

We pride ourselves in our commitment to fostering a connected and inclusive culture, all our opportunities at Apex have five (5) days in office requirement.

Salary ranges from CAD $110,000.00 – CAD $120,000.00 plus additional discretionary yearly bonus based on corporate and individual's performance. Compensation within this range is dependent on individual's skills, experience and qualifications.

Disclaimer: Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.