IT Manager

You have 3-6 years of experience in IT support, systems admin, or ops, and you're hungry to own more than a ticket queue

You live inside Microsoft 365 Teams, Outlook, SharePoint, OneDrive, and can set it up in your sleep

You've built dashboards or workflows in Jira or Monday.com, and get a genuine kick out of a clean, well-organized board

You spot a broken process and can't help fixing it, even when nobody asked

You're comfortable being reachable for the occasional urgent fire, because you know that's part of the job

You like the idea of starting as a freelancer and growing into a full-time role as the relationship proves itself

Requirements

Australian citizenship

2-3 years of relevant IT support or systems administration experience

Strong hands-on knowledge of the Microsoft 365 suite (Teams, Outlook, SharePoint, OneDrive), including user setup, permissions, and configuration

Experience with Jira or Monday.com, especially building dashboards and board structures

Ability to design and maintain scalable workflows and board structures, not just execute instructions handed to you

Proven ability to triage and resolve IT issues across a distributed or remote team

Experience managing SaaS subscriptions, user access, and permissions across multiple platforms

Strong documentation habits: you keep tools, access protocols, and processes written down and current, not just in your head

Clear written and verbal communication; able to explain technical concepts to non-technical teammates

Reliable availability for urgent, time-sensitive IT issues, not just scheduled hours

Openness to transitioning from a freelance engagement into a full-time role over time

Bonus Points

Based in Sydney

Exposure to marketing technology stacks, analytics tools, CRM platforms, ad management tools

Understanding of API-based integrations between SaaS platforms

Familiarity with performance marketing tools or concepts, or e-commerce analytics platforms like Polar Analytics or Triple Whale

Experience with e-commerce platforms such as Shopify or Amazon Seller Central

Basic scripting or automation experience (Zapier, Make, Power Automate)

Understanding of IT security basics, SSO, 2FA, access hygiene or a genuine passion for cybersecurity

Experience in an agency, DTC brand, or multi-brand operating environment

Experience supporting distributed or remote teams across time zones

Open to eventually relocating to Abu Dhabi

You probably shouldn't apply if...

You're only interested in a strictly freelance arrangement with no path to full-time

You need every task fully scoped before you can start, rather than setting up systems from scratch

You're unreachable outside a fixed 9-to-5 window when something urgent comes up

You'd rather wait for direction than jump in and build the fix yourself

Documentation feels like an afterthought to you rather than a habit you maintain by default

You're not comfortable troubleshooting across a distributed team or explaining technical issues to non-technical stakeholders

The best time to join Valerie was yesterday. The next best time is now 🤓

👋Our Hiring Process

We want interviews to be valuable for both sides. Throughout the process, you'll meet the people you'll work with, learn more about the role, and get a chance to understand how we think and operate.

Our process typically includes:

Introductory conversation with our Talent team <> 30 mins

Hiring Manager interview <> 30-45 mins

Role-specific assessment or practical exercise (where applicable)

Cross-functional or stakeholder interviews <> 30-45 mins

Final conversation with leadership <> 30-45 mins

We'll always let you know what to expect before each stage.

💪🏾What You Can Expect

Meaningful work with visible impact

High ownership from day one

Collaboration with experienced founders, operators, and specialists

A team that values curiosity, initiative, and continuous improvement

Competitive compensation and the tools you need to do your best work

Opportunities to grow as Valerie grows

Valerie is committed to building an inclusive workplace where people from different backgrounds, experiences, and perspectives can thrive. We hire based on skills, potential, and the ability to contribute to our team.