Aristocrat

IT Onsite Support Engineer

Poland · On-site · Full time

Apply on the employer’s site ↗See how well you match this job

You apply directly with the employer. ROLIVA does not submit applications from this page and is not the employer.

About the role

Description from the employer’s posting. Check the employer’s page for the current version.

EmployerAristocrat
LocationPoland
Work styleOn-site
Employment typeFull time
Employer posted23 Sep 2026

Are you eager to become part of a top-tier IT team at Aristocrat, where your career will grow and you will thrive in an inclusive, vibrant setting? Aristocrat’s mission is to Bring Happiness to Life Through the Power of Play, and we encourage our employees to perform at their highest level each day. As an IT Onsite Support Engineer located in Poland, you will lead support for global IT efforts and offer remarkable technical help. This opportunity offers a fast-paced, cooperative work environment where you will be essential in maintaining excellent customer service and technical knowledge.

What You'll Do

Provide 2nd-level onsite support, including device builds, rebuilds, backups, deployments, and technology refreshes.
Manage service requests and incidents through various channels: in-person, email, and live Zoom meetings.
Deliver concierge IT support services specifically for executives.
Facilitate IT inductions for new hires, ensuring timely access and IT knowledge onboarding.
Build, update, and improve internal knowledge base (KB) articles and technical documentation to support faster resolution and better knowledge sharing.
Manage complex administration of user accounts in Active Directory and other business systems.
Support local and remote video conferencing and collaboration tools, including Zoom.
Collaborate with hardware suppliers, vendors, and internal teams to quote, order, and install equipment.
Handle service requests and incidents through various channels, such as Zoom and email.
Deliver remote technical assistance and apply ITSM, issue tracking, and asset management tools efficiently.
Develop and detail technical processes and procedures to support continuous improvement.

Show full description

What We're Looking For

Strong emphasis on delivering excellent customer experience and effective de-escalation.
Committed to addressing challenges through collaboration, demonstrating strong communication and interpersonal abilities.
Ability to rapidly adapt to shifting priorities and work independently with minimal supervision.
Strong focus on continual process improvement.
Ability to manage multiple tasks in a fast-paced technical environment.
Extensive technical understanding of Windows and Microsoft technologies, including Active Directory and advanced user account administration.
Strong working knowledge of Microsoft Intune and Microsoft Azure, including endpoint management, identity, access, and cloud-based IT services.
Experience with remote technical assistance tools, video conferencing, and meeting room AV systems.
Experience with ITSM, issue tracking, and asset management platforms, including ServiceNow.
Certifications required or preferred: A+, MCITP (required), Security+, Network+ (plus), ITIL Foundation.

Ready to advance your IT career? Join us at Aristocrat and become part of an ambitious group dedicated to excellence and innovation in the gaming and entertainment industry. Apply today and help us bring happiness to millions of players worldwide!

This job description may have been reviewed and enhanced using AI-assisted tools to improve clarity, consistency, and inclusivity. All final content, role requirements and hiring decisions remain subject to human review and approval by Aristocrat.

Compensation Philosophy

We offer a comprehensive pay and benefits package designed to stay competitive in the market, support your wellbeing, and recognise your contribution to our success. Our approach is underpinned by a pay-for-performance belief in rewarding individual impact. Your specific compensation package will be determined by factors such as your skills, experience, qualifications, and location.

Depending on your role and location, you may be eligible for annual bonuses and incentives, health and wellbeing benefits, paid time off, retirement plans, insurance coverage, and other local or statutory benefits.

Specific details about compensation and benefits for this position will be discussed during the recruitment process.

See how well you match this job Apply on the employer’s site ↗

Check your resume against this job Free, no sign-up. Nothing you paste is stored.

Staying safe while you apply

Never pay to apply, interview or accept an offer. ROLIVA never asks you for payment to apply to a job.
Apply only through the official “Apply on the employer’s site” button, on the employer’s own site, and check that a recruiter’s email uses that employer’s own domain rather than a free email address.
Be cautious of an offer made with no real interview, or pressure to decide quickly or share financial details early.

Does something look wrong with this listing? Use “Report broken link” in the role details, or read ROLIVA’s full job-safety guidance ↗.

Preparing for this role with ROLIVA

Check the fit.
Compare the requirements with the experience you have confirmed, including gaps.
Prepare honestly.
Build interview stories and application drafts from your own evidence.
Keep track.
Save the role and record your own application status and follow-ups.

Create a free workspace or log in.