IT Operations Senior Manager

• Help define and execute x15’s strategy for technology operations, operational resilience and reliability.

• Lead and evolve x15’s Incident Management capability, including operating model, governance, tooling and reporting.

• Provide hands-on technical and operational leadership during major incidents, coordinating investigation, response, escalation and recovery.

• Establish and mature approaches to Business Continuity Management (BCM), Disaster Recovery (DR) and operational resilience.

• Drive SRE practices across x15 to improve reliability, observability, recoverability and operational performance.

• Lead post-incident reviews and translate technical and operational learnings into sustainable improvements.

AI Strategy & Delivery

• Set and evolve x15’s strategy and roadmap for AI adoption, aligned with organisational priorities and Group direction.

• Lead and support the AI Delivery role, providing clear direction, coaching, prioritisation and technical guidance.

• Support the AI Delivery role to translate strategy into initiatives, manage dependencies and deliver outcomes across x15.

• Maintain strong technical knowledge of emerging AI technologies and identify opportunities for adoption across x15.

• Provide technical oversight and guidance across the evaluation, implementation and scaling of AI capabilities.

• Partner across Technology, Cyber, Risk and Group teams to enable safe and scalable AI adoption.

Shared Technology Services

• Help define the strategy and future direction for x15’s shared technology services.

• Provide technical product ownership for a portfolio of shared services, platforms and capabilities.

• Set roadmaps and priorities and guide technical decisions across the service lifecycle.

• Ensure services are reliable, secure, resilient, cost-effective and aligned with evolving technology needs.

• Use service performance, operational data and stakeholder feedback to drive investment and continuous improvement.

Stakeholder, Vendor & Third-Party Management

• Build strong relationships across Core Technology, Ventures, Group technology teams and senior stakeholders.

• Lead technical engagement with strategic vendors and third-party providers and hold partners accountable for service and delivery outcomes.

• Provide clear reporting and insights across operations, resilience, incidents, shared services and AI.

• Navigate complex technical dependencies and influence outcomes across teams without direct authority.

Experience & Capabilities

• Strong technical background across technology operations, cloud, platforms or software engineering, with experience leading major incidents and complex recovery activities.

• Experience across Incident Management, SRE, Business Continuity, Disaster Recovery and operational resilience.

• Strong understanding of enterprise AI, AI-assisted engineering and adoption, with practical experience using OpenAI ChatGPT, Anthropic Claude Code or equivalent platforms.

• Experience with operational and delivery platforms including PagerDuty and Atlassian Jira.

• Experience developing technology strategy and providing technical product ownership for shared services or platforms.

• Strong people leadership, vendor and third-party management, stakeholder engagement and executive communication skills.

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.

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Advertising End Date: 15/10/2026