Conviva

IT Specialist

Foster City, CA · Work style not stated

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About the role

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EmployerConviva
LocationFoster City, CA
Work styleWork style not stated
Employer posted6 days ago

Conviva is the experience analytics platform for AI agents, apps, and streaming. Conviva pioneered quality of experience measurement for streaming video and has supported live digital experiences across 20 Super Bowls, 10 Olympic Games, and five FIFA World Cup tournaments. With full-census, real-time, stateful analytics, Conviva shows what consumers actually experience, not just whether systems are running, and connects that experience to revenue, retention, and risk.

As an IT Specialist at Conviva, you will be the first point of contact for our Mac-first workforce, providing hands-on support that keeps everyone productive. Your day-to-day responsibilities will include resolving Tier 1 & Tier 2 support tickets, managing devices and assets, handling login and application access requests, and keeping our meeting rooms and All Hands space running smoothly. Working closely with employees will give you a clear view of where processes slow people down, and you will share those insights with our IT Engineers to automate them, so the team can stay focused on what matters. This role is based in our office five days a week.

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WHAT YOU GET TO DO EVERY DAY

Resolve Tier 1 and Tier 2 tickets for Mac and Windows laptops, Okta, Google Workspace, Slack, Jira and Confluence, application access, and Wi-Fi within SLAs
Provide responsive, white-glove support to executives
Handle onboarding and offboarding: device setup, Okta provisioning, and access removal
Manage devices in Iru: enrollment, apps, profiles, FileVault, and lock or wipe requests
Support endpoint security tools (CrowdStrike, Code42) and escalate incidents as needed
Manage conference rooms, facility TVs, and the All Hands space, including AV setup and live meeting support
Maintain hardware inventory and track software licenses and submit renewals
Manage e-waste and device disposal per company policy
Escalate complex issues to vendors or IT engineers
Partner with IT engineers to test new rollouts and automate repetitive tasks
Create and maintain IT documentation: how-to guides, knowledge base articles, and policies for data security, backup and retention, and acceptable use

WHAT YOU BRING TO THE ROLE

3+ years of solid IT support experience in an enterprise environment supporting Mac primarily & Windows users with Okta, Zoom, Google Workspace, Slack, and Atlassian tools
Experience setting up conference rooms and AV, and supporting all-hands live meetings
Experience using AI Tools
Comfortable using a ticketing system (Jira Service Management or similar)
Able to balance day-to-day support with some ad-hoc project work as priorities shift
Proactive and friendly, works well with limited direction, and willing to pitch in wherever needed
Clear written and verbal communication, including with executives

It's a Plus If You Have

Hands-on admin experience with Okta, Google Admin, Microsoft 365, and an MDM (Iru, Jamf, or similar) is a plus
Scripting for automation (Bash, or Python)
Exposure to GCP, AWS, or Azure

*This role is based in our Foster City, CA office full-time. The expected salary for this full-time position is $85,000 to $100,000. Compensation is determined by various factors such as qualifications, experience, relevant education or training.

Learn more atconviva.aiand follow the company onLinkedInandYouTube.

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