Lesaffre

IT Supervisor

Malang, East Java, Indonesia · On-site · Full-time

Posted over 6 months ago: check it’s still open

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About the role

Description from the employer’s posting. Check the employer’s page for the current version.

EmployerLesaffre
LocationMalang, East Java, Indonesia
Work styleOn-site
Employment typeFull-time
Employer posted7 months ago

Position Overview

The IT Supervisor (Infrastructure) is responsible for maintaining, monitoring, and supporting the organization’s IT infrastructure. This includes servers, networks, storage systems, and related hardware/software to ensure optimal performance, security, and availability. The role involves troubleshooting technical issues, assisting end-users, and supporting infrastructure projects.

Key Responsibilities

Infrastructure Maintenance & Support

Monitor and maintain servers, networks, and storage systems.
Perform routine system checks, backups, and updates.
Troubleshoot and resolve hardware, software, and network issues.

User Support

Provide technical assistance to staff on infrastructure-related issues.
Respond to support tickets and escalate complex problems when necessary.
Train users related best practices for IT systems and security.

Show full description

System Administration

Managing user accounts, permissions, and access controls.
Ensure patch management and system updates are applied regularly.
Maintain documentation of infrastructure configurations and changes.

Network & Security

Managing control on network performance and implement improvements.
Managing firewall, VPN, and security system management which deployed in local end market.
Leading compliance related IT security policies and standards.

Project Support

Assist Center of Expertise in IT infrastructure upgrades, migrations, and deployments.
Collaborate with regional/group IT teams on new technology implementations.
Managing disaster recovery planning and testing with user
Leading hyper-care system implementation as part of change management

Qualifications

Bachelor’s degree in information technology, Computer Science, or related field.
3–5 years of experience in IT support or infrastructure management.
Knowledge of:

Windows/Linux server administration
Networking (LAN/WAN, TCP/IP, DNS, DHCP)
Virtualization technologies (VMware, Hyper-V)
Cloud platforms (Azure, AWS, or equivalent)

Strong troubleshooting and problem-solving skills.
Good communication and teamwork abilities.
English is a must

Preferred Skills

Experience with IT tools (e.g. Checkpoint, SASE, O365)
Familiarity with ITIL practices.
Knowledge of cybersecurity principles.
Ability to work under pressure and manage multiple tasks.

Working Conditions

Based in the IT department, supporting all business units.
May require occasional after-hours or weekend work for maintenance.
On-call availability for urgent infrastructure issues.

Lesaffre Values

Know, understand, and demonstrate the Lesaffre values of

TRUST,
ENTREPRENEURSHIP,
PASSION,
HUMILITY, AND
RESPECT with work colleagues and business partners.

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