Essity
IT Support Analyst
Colombia · Hybrid · Full time
Apply on the employer’s site ↗See how well you match this job
You apply directly with the employer. ROLIVA does not submit applications from this page and is not the employer.
About the role
Description from the employer’s posting. Check the employer’s page for the current version.
- EmployerEssity
- LocationColombia
- Work styleHybrid
- Employment typeFull time
- Employer posted
IT Support Analyst
About the Role
The IT Support Technician provides IT support for enterprise IT solutions for basic and middle-difficulty service requests in one or more assigned areas, following defined Service Management procedures. This role also assists with services for IT systems—such as user computing environments, collaboration platforms, and business system or device management tools depending on team responsibilities.
What You Will Do
Support the deployment, configuration, and maintenance of IT hardware, software and related solutions based on team responsibilities.
Assist with managing IT environments, infrastructure, systems, or components relevant to the team’s scope, in collaboration with global IT and cross-functional teams.
Process and take ownership of service tickets, including operational administration of IT assets (hardware and software lifecycle management).
Show full description
Provide support for local business applications (where applicable and in alignment with global standards and governance).
Deliver end-user training and guidance on relevant IT systems, tools, or applications, based on team scope and business needs.
Contribute to the continuous improvement of IT support services and updates to the knowledge base and support documentation.
Ensure compliance with internal policies and external audit requirements in all support activities.
Assist in monitoring and maintaining system or endpoint performance and availability using relevant tools.
Maintain awareness of how IT solutions support business-critical processes for each assigned location.
Diagnose and resolve technical incidents efficiently, ensuring minimal impact on business operations.
Support documentation of technical procedures, resolutions, and system configurations accurately for designated tools.
Communicate IT-related information clearly, factually, and effectively with users and stakeholders
Provide extended support In the event of critical outages
This role typically reports to an IT Team Leader.
Who You Are
Education:
High school diploma in relevant field
Bachelor degree or equivalent in relevant field is preferred
Work Experience:
1-3 years of relevant work experience
Experience delivering IT Support & Solutions is preferred
What We Can Offer You
Our purpose, Breaking Barriers to Well-Being, provides meaning to everything we do. Join us to improve well-being for people and drive positive change for society and the environment. At Essity, you'll feel valued, empowered to grow, and challenged to achieve business results in a collaborative and open atmosphere. Innovate for Good | Excel Together | Be You with Us
Medellín, Cortezza
Application End Date:
14 oct 2026
Job Requisition ID:
Essity265617
Check your resume against this job Free, no sign-up. Nothing you paste is stored.
Staying safe while you apply
- Never pay to apply, interview or accept an offer. ROLIVA never asks you for payment to apply to a job.
- Apply only through the official “Apply on the employer’s site” button, on the employer’s own site, and check that a recruiter’s email uses that employer’s own domain rather than a free email address.
- Be cautious of an offer made with no real interview, or pressure to decide quickly or share financial details early.
Does something look wrong with this listing? Use “Report broken link” in the role details, or read ROLIVA’s full job-safety guidance ↗.
Preparing for this role with ROLIVA
- Check the fit.
Compare the requirements with the experience you have confirmed, including gaps.
- Prepare honestly.
Build interview stories and application drafts from your own evidence.
- Keep track.
Save the role and record your own application status and follow-ups.
Customer support jobs in Colombia
ROLIVA currently lists 8 open roles like this in Colombia.
At a glance
- Work styleHybrid
- Employment typeFull time
- Employer posted
- Added to ROLIVA
- Last checked
Skills in this posting
Skills ROLIVA found in the employer’s own description above. A mention is not a requirement.