IT Support Specialist III

Identify and learn appropriate software and hardware used and supported by the organization.

Install new PCs, both desktop and notebooks, for new and existing users, including hardware setup, software installs, wiring, and training.

Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

Associate's degree (A.A) or equivalent from two-year college or technical school and 5 to 8 years’ related experience and/or training; or equivalent combination of education and experience

Networks with senior internal and external personnel in own area of expertise

Demonstrates good judgment in selecting methods and techniques for obtaining solutions

Knowledge of basic computer hardware and software

Familiarity with desktop and server operating systems

Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills

Ability to conduct research into a wide range of computing issues as required

Ability to present ideas in a user-friendly manner

Analytical and problem solving abilities

Exceptional customer service orientation

Preferred Qualifications:

Knowledge of various operating systems and databases

Knowledge of various programming languages

Physical Demand & Work Environment:

Must have the ability to perform office-related tasks which may include prolonged sitting or standing

Must have the ability to move from place to place within an office environment

Must be able to use a computer

Must have the ability to communicate effectively

Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers