IT Support Technician

Activities require interaction with TV station personnel as well as with other members of the FOX Technology teams to define requirements, deliver against project, and support goals. The position provides one-on-one consultancy to end users as required. The employee in this position also assists in the maintenance and testing of network, servers, and associated equipment.

The position’s responsibilities require independent analysis, effective communication, and problem-solving skills. Collaborate with Broadcast teams providing technical support and oversight of converged platforms. Work is performed with little supervision, requires initiative and good judgment. Other duties assigned as deemed appropriate and necessary. Schedules are subject to change as required by the station’s business needs. Candidates must be able to occasionally work late hours, overnight, and weekends.

A SNAPSHOT OF YOUR RESPONSIBILITIES

Includes the installation, configuration, and ongoing usability of desktop and laptop computers, mobile devices, applications, and related technology within established FOX standards and guidelines.

Support a user base of approximately 175 employees.

Recommend and perform hardware and software upgrades on systems to ensure security, reliability, performance, and longevity.

Ensure systems interconnect seamlessly with diverse systems.

Deploy new or upgraded technologies as required.

Maintain hardware/software inventory for all managed technologies.

Support the station's virtual environment.

Assist with maintaining the station's infrastructure.

This includes but is not limited to technical support of the station’s servers (Windows/Lunix)/computers (Windows/macOS)

Activities will require interaction with other members of the FOX Technology teams, Station group and vendors to diagnose and resolve unique, non-recurring problems.

All work performed requires initiative, good judgment and must be able to resolve issues and isolate faults methodically.

Assist with the creation and maintenance of technical documents used for planning and supporting local servers and networks.

Must be able to follow defined procedures and processes and to deal with frequent changes, and unexpected events.

Exhibit sound and accurate judgment and logical reasoning along with the ability to learn quickly.

WHAT YOU WILL NEED
In depth technical familiarity on the deployment, support and effective use of standard technologies including, but not limited to:

Technical:

Bachelor's Degree or related experience is required

Microsoft Windows and Linux server operating systems

DHCP and DNS

Microsoft Windows and Apple macOS operating systems, along with Microsoft Office applications (Word, Excel, Outlook, and PowerPoint)

Network printing and multi-function devices

Diagnostic tools for on-prem, cloud, computer and network environments

Systems and components for servers, workstations, and laptop computers

Knowledgeable on collaboration applications (Slack, Box, Google Workspace, Password management, and Zoom)

Actively explore and adopt emerging technologies, including AI-driven tools, to enhance problem resolution, automate routine tasks, and continuously improve the end-user support experience.

NICE TO HAVE, BUT NOT A DEALBREAKER

Knowledgeable in basic IP networking and troubleshooting

Knowledgeable in Virtualization (VMware, Nutanix, AWS Outpost), SAN Storage (HPE, NetApp, and Isilon)

Knowledgeable in Cloud Services - Amazon EC2 Compute, S3 Storage & Workspaces

Knowledgeable in security protocols and remediation

Knowledgeable in broadcast systems (Avid, Grass Valley, Evertz, BitCentral, Chyron, Sony, Ross)

Knowledgeable in Infoblox DHCP and DNS

Knowledgeable in telephony PBX / VOIP – Cisco Call Manager

Apple and/or HP Desktop/Laptop, HPE ProLiant and/or Dell Servers, Tablets and Smartphones, Cisco and/or Arista Switch Hardware Platforms

Applications/Software: Veeam, Imaging Tools, OKTA, AWS workstations, CrowdStrike, ServiceNow, Tanium

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Learn more about Fox Tech at https://tech.fox.com

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We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, disability, protected veteran status, or any other characteristic protected by law. We will consider for employment qualified applicants with criminal histories consistent with applicable law.

Pursuant to state and local pay disclosure requirements, the pay rate/range for this role, with final offer amount dependent on education, skills, experience, and location is $67,000.00-90,000.00 annually. This role is also eligible for various benefits, including medical/dental/vision, insurance, a 401(k) plan, paid time off, and other benefits in accordance with applicable plan documents. Benefits for Union represented employees will be in accordance with the applicable collective bargaining agreement.

View more detail about FOX Benefits.