Unisys
ITSM Support Specialist
Australia · Work style not stated · Full time
Apply on the employer’s site ↗See how well you match this job
You apply directly with the employer. ROLIVA does not submit applications from this page and is not the employer.
About the role
Description from the employer’s posting. Check the employer’s page for the current version.
- EmployerUnisys
- LocationAustralia
- Work styleWork style not stated
- Employment typeFull time
- Employer posted
What success looks like in this role:
Make an Impact through better IT Service Experiences
Every great technology experience starts with strong service management behind the scenes. As an ITSM Support Specialist, you'll help ensure service requests, incidents, and problem management activities run efficiently and accurately, partnering with users and stakeholders to gather requirements, coordinate outcomes, and improve service delivery.
Ideal for someone ready to move beyond traditional support or administration, this role offers hands-on exposure to ITIL practices, stakeholder engagement, requirements gathering, process improvement, and service operations, creating a strong pathway into IT Service Management, Business Analysis, or Service Delivery while contributing to high-quality customer outcomes.
What You'll Do
- Support Service Request, Incident, and Problem Management processes.
- Engage with users to gather requirements, clarify needs, and ensure requests are accurately documented.
- Monitor service requests and follow up on actions to support SLA performance.
- Communicate updates and progress to users and stakeholders.
- Help maintain and improve the service catalogue, request forms, and service documentation.
- Assist with creating user stories, process maps, and supporting business requirements.
- Participate in Major Incident Management activities, including communications and incident reviews.
- Support root cause investigations and problem management activities by tracking actions and maintaining accurate records.
- Collaborate with experienced ITSM professionals while developing practical service management expertise.
Show full description
You will be successful in this role if you have:
Minimum NV1 Security Clearance with willingness to uplift to NV2.
Experience in customer service, service desk, IT support, or administrative support environments.
ITIL 4 Certification is mandatory
Strong communication and interpersonal skills.
Exposure to IT Service Management or Service Desk environments.
Familiarity with ITSM platforms such as BMC Helix, ServiceNow, Jira Service Management, Ivanti, or similar tools.
Understanding of service management principles and ITIL practices.
Good organizational and time management capabilities.
A collaborative approach and willingness to work within a team environment.
Analytical thinking and problem-solving skills.
If you're passionate about helping people, improving processes, and building a career in IT Service Management, we'd love to hear from you.
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
Local employment practices and rights may vary by jurisdiction and are subject to applicable local laws. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers.
If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com. US job seekers can find more information about Unisys’ EEO commitment here.
Check your resume against this job Free, no sign-up. Nothing you paste is stored.
Staying safe while you apply
- Never pay to apply, interview or accept an offer. ROLIVA never asks you for payment to apply to a job.
- Apply only through the official “Apply on the employer’s site” button, on the employer’s own site, and check that a recruiter’s email uses that employer’s own domain rather than a free email address.
- Be cautious of an offer made with no real interview, or pressure to decide quickly or share financial details early.
Does something look wrong with this listing? Use “Report broken link” in the role details, or read ROLIVA’s full job-safety guidance ↗.
Preparing for this role with ROLIVA
- Check the fit.
Compare the requirements with the experience you have confirmed, including gaps.
- Prepare honestly.
Build interview stories and application drafts from your own evidence.
- Keep track.
Save the role and record your own application status and follow-ups.
At a glance
- Employment typeFull time
- Employer posted
- Added to ROLIVA
- Last checked
Skills in this posting
Skills ROLIVA found in the employer’s own description above. A mention is not a requirement.