Junior Account Manager

This is an exceptional opportunity for an ambitious individual to embark on a career in account management and collections with a globally recognized organization at the forefront of industry transformation.

What You’ll Do

• Cultivate and maintain strong client relationships, serving as the primary point of contact for payment-related inquiries and account concerns.
• Monitor customer accounts to ensure timely payments and follow up on overdue invoices.
• Develop and execute customer retention strategies to improve satisfaction and reduce outstanding balances.
• Resolve payment disputes by collaborating with finance, sales, and customer support teams.
• Track and analyze customer payment behaviors to identify trends and mitigate financial risks.
• Maintain accurate records of collection activities to ensure compliance with regulations.
• Negotiate payment solutions, including settlements, discounts, or extended terms.
• Support internal teams by providing insights and recommendations to enhance processes.
• Perform additional duties as required to meet business needs.

What You’ll Bring

• Associate's or Bachelor’s degree in Business Administration, Finance, or a related field (or equivalent experience).
• Experience in a customer-facing role, preferably in account management or collections.
• Strong communication and negotiation skills with the ability to build rapport across markets.
• Self-motivated and results-driven, capable of working independently to meet deadlines.
• Proficiency in Microsoft Office Suite and CRM systems.
• Fluency in both English and Spanish is required; additional language proficiency is a plus.

Required Skills and Abilities

• Strong problem-solving and analytical skills.
• Attention to detail, accuracy, and organizational skills.
• Ability to work under pressure, prioritize tasks, and meet deadlines.
• Willingness to learn and follow established procedures.
• Ability to work collaboratively as part of a team.
• Excellent customer service skills.