Vonage

Junior Customer Success Manager (API)

Work from Home - Japan · Work style not stated

Apply on the employer’s site ↗See how well you match this job

You apply directly with the employer. ROLIVA does not submit applications from this page and is not the employer.

About the role

Description from the employer’s posting. Check the employer’s page for the current version.

EmployerVonage
LocationWork from Home - Japan
Work styleWork style not stated
Employer posted5 months ago

Join Vonage and help us innovate cloud communications for businesses worldwide!

About Vonage API

Vonage API is a global leader in Communications Platform as a Service (CPaaS), enabling businesses to seamlessly integrate messaging, voice, video, and authentication capabilities into their applications. Our mission is to power meaningful conversations and connections through innovative cloud communications solutions.

Why this role matters:

As a Customer Success Manager (CSM) at Vonage API, you will play a critical role in ensuring our customers achieve their business objectives through our API solutions. You will be responsible for driving adoption of our communication APIs, fostering strong customer relationships, and ensuring long-term customer satisfaction and retention. This role requires a proactive, customer-centric approach with a strong understanding of CPaaS solutions and how they deliver value to businesses.

Show full description

Your key responsibilities:

Relationship Management: Build and maintain strong relationships with key stakeholders, acting as a trusted advisor and strategic partner.
Customer Advocacy & Success Planning: Understand customer goals, develop success plans, and align API solutions to drive business value.
Product Adoption & Optimization: Monitor usage patterns, identify opportunities for expansion, and provide best practices to maximize API adoption.
Proactive Engagement & Issue Resolution: Act as the voice of the customer within Vonage, collaborating with support, product, and engineering teams to address challenges and improve the customer experience.
Renewals & Expansion: Identify upsell and cross-sell opportunities to drive revenue growth and customer retention.
Training & Enablement: Provide ongoing education and resources to ensure customers are leveraging the full potential of Vonage API solutions.
Feedback & Insights: Collect and relay customer feedback to internal teams to influence product improvements and roadmap priorities.

What you'll bring

Fluent English and Japanese is a must
Experience: any experience in Customer Success, Account Management, or a similar customer-facing role within a SaaS, CPaaS, or technology-driven company is an advantage
Technical Acumen: Familiarity with APIs, cloud communications, and software integration processes.
Customer-Centric Mindset: A strong passion for customer success and the ability to foster meaningful relationships.
Communication & Problem-Solving: Excellent verbal and written communication skills with a strategic problem-solving approach.
Collaboration: Ability to work cross-functionally with product, sales, and support teams to drive customer success.
Data-Driven Approach: Comfortable analyzing customer usage data to identify trends and opportunities.
Adaptability & Proactiveness: Ability to thrive in a fast-paced environment and proactively address customer needs.

Why Join Vonage API?

Be part of a cutting-edge technology company driving digital transformation.
Work with a talented and passionate team dedicated to customer success.
Opportunity to make a significant impact on customer experiences and business growth.
Competitive salary, benefits, and career growth opportunities.

How you’ll benefit:

Medical Insurance
Group Life Insurance
Unlimited Discretionary Time Off
Three Paid Volunteer Days a Year

Join us in shaping the future of cloud communications! Apply today to become a Customer Success Manager at Vonage API.#LI

#LI-MW1

There’s no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you.

To learn how we process your personal data during the recruitment process, please refer to our Privacy Notice.

Who we are:

Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.

Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.

See how well you match this job Apply on the employer’s site ↗

Check your resume against this job Free, no sign-up. Nothing you paste is stored.

Staying safe while you apply

Never pay to apply, interview or accept an offer. ROLIVA never asks you for payment to apply to a job.
Apply only through the official “Apply on the employer’s site” button, on the employer’s own site, and check that a recruiter’s email uses that employer’s own domain rather than a free email address.
Be cautious of an offer made with no real interview, or pressure to decide quickly or share financial details early.

Does something look wrong with this listing? Use “Report broken link” in the role details, or read ROLIVA’s full job-safety guidance ↗.

Preparing for this role with ROLIVA

Check the fit.
Compare the requirements with the experience you have confirmed, including gaps.
Prepare honestly.
Build interview stories and application drafts from your own evidence.
Keep track.
Save the role and record your own application status and follow-ups.

Create a free workspace or log in.