Junior Service Coordinator

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

Service Operations Manager

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Your role and responsibilities

In this role, you will support the effective planning and execution of field service activities, ensuring a high level of customer satisfaction and compliance with ABB and customer requirements. Working closely with Field Service Engineers, customers, and internal stakeholders, you will contribute to the smooth delivery of service operations and continuous improvement of service processes.

The work model for the role is: #LI-Hybrid

You will be mainly accountable for:

• Coordinate field service activities in accordance with ABB standards, customer requirements, and safety procedures.
• Serve as the primary point of contact for customers during service assignments, ensuring professional and timely communication.
• Plan and coordinate service activities to deliver a high level of service quality and customer satisfaction.
• Collaborate with Field Service Engineers and Operations Managers to optimize processes and support continuous improvement initiatives.
• Maintain and update records of service personnel competencies, certifications, and training requirements.
• Monitor the execution of service visits and ensure timely and accurate completion of all required documentation.
• Support operational efficiency by improving service quality, reducing repeat visits, and ensuring effective work organization.
• Prepare customer site access requirements and related documentation, ensure the availability of personal protective equipment (PPE), and support compliance with ABB quality, safety, and health standards.