KBS Sell to Cash Operations Manager (KONE BUSINESS SERVICES) F/M

Main Responsibilities

• Lead, coach, and develop a high‑performing team, fostering a culture of operational excellence across Service Contract Management, Customer Master Data Management and Billing.
• Standardize ways of working across units to improve efficiency, increase automation, and enable data‑driven decision making.
• Understand business requirements and the KONE Way—including processes, solutions, and organizational design—across multiple process areas.
• Drive KBS Operational Excellence by assessing, recommending, and implementing process improvements that elevate service levels and strengthen both internal and external customer experience.
• Secure successful adoption of new solutions and ways of working within the team.
• Ensure alignment, acceptance, and effective implementation of KBS scope and solutions with KONE Area Management and local units.
• Oversee a multi-layer organization by leading 4–6 Team Leaders and managing a department of 60–80 employees, driving performance, capability development, and a culture of continuous improvement
• Define, track, and report service performance levels against SLA targets, proactively addressing deviations and improvement opportunities.
• Collaborate with director‑level stakeholders to align operational goals with business strategy and support efficiency, quality, and growth ambitions.
• Manage commercial topics between KBS and business units, ensuring transparency and clarity in service delivery.
• Deliver measurable business outcomes that enhance customer experience and contribute to long‑term business success.

What would you need to be successful in this role?

• 5+ years of leadership/management experience, ideally within an international matrix or GBS environment.
• Proven ability to drive process development, change management, and senior stakeholder engagement.
• Experience in implementing standardized, automated processes and leveraging data for decision making.
• Strategic thinker with a customer and business-oriented mindset.
• Ambition to make an impact and grow within KONE.
• University degree (preferably in Business Administration).
• Excellent spoken and written English.

What We Offer

• Base salary starting at €3,850/month (gross), adjusted based on experience.
• Annual performance bonus.
• International environment with KONE’s global training, coaching, and mentoring opportunities.
• Attractive benefits package.

If you see this as an inspiring opportunity, please submit your application with your CV and cover letter.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on https://kone.com/global/en/careers.html