Key User - Configured Orders - D365

The position / About the Job:

Key User - Configured Orders – D365

Key Responsibilities in this role (Capital Sales and Service):

• Detailed review of existing master data and cleansing of data
• Detailed mapping of existing processes from order to cash including service operation, inventory management, Service center order execution.
• Design ERP process of Parts inventory, Parts planning, material procurement for service centre and Service centre job execution
• Support integration of existing system tools with ERP such as One Service, Discount tool etc
• Design ERP process for order processing for all types of sales, from order review to invoice.
• Design process in ERP for pricing, discounts, taxes and contract terms
• Design process for Customer account creation

GO LIVE Support:

• Execute cutover order migration tasks and reconcile pre-migration vs post-migration order records.
• Participate in go‑live to process orders, monitor queues, and escalate critical issues immediately.

Testing and quality assurance:

• Execute test scripts (unit, integration, UAT) for order-related scenarios; document outcomes and raise defects.
• Verify end-to-end order flows (order entry → fulfillment → invoicing → collections) during test cycles.

Exception handling and troubleshooting

• Investigate and resolve order exceptions (pricing mismatches, validation errors, inventory holds) or escalate to functional/technical teams.

Data integrity and master‑data checks

• Validate key master data used by orders (items, customers, prices, contracts) and report discrepancies to data owners.
• Perform periodic reconciliations between legacy systems, spreadsheets and the ERP.

Communications and stakeholder coordination:

• Work closely with Sales, Service, Operations, Finance and IT to resolve order-related gaps.
• Provide clear status updates to the rollout team and contribute to cutover runbooks and SOPs.

Documentation and training

• Document order processing procedures, known issues, and step‑by‑step guides for the stabilized state.
• Train end users on order-entry best practices and system changes during hypercare.
• Enter and validate customer/sales/service orders in the new ERP according to defined templates and business rules

Who should you be?

• Min. qualification would be a Bachelor’s degree in Engineering or a related field.
• 3–6+ years of relevant experience in Order Handling
• Hands-on experience across ERP domains

What’s in it for you?

• We offer a challenging position in an open and friendly environment where we help each other to develop and create value. Your work will have a true impact on Alfa Laval’s future success.
• It is an exciting place to build a global network with different nationalities.
• Your work will have a true impact on Alfa Laval’s future success; you will be learning new things every day.

"We care about diversity, inclusion and equity in our recruitment processes. We also believe behavioural traits can provide important insights into a candidate's fit to a role. To help us achieve this we apply Pymetrics assessments, and upon application you will be invited to play the assessment games.”