L3 Technical SUpport

Responsibilities

• Monitor Service Request System (SRS) incident management queue.
• Analyzes incidents to identify service restoration actions to be taken. Incident investigation and diagnosis (including resolution where possible)
• Create problem records and perform root cause analysis.
• Takes incident resolution actions to restore service to customers.
• Performs complex problem solving and assistance on diverse software applications and hardware systems for department users and/or the university community.
• Provides in-depth individual and/or group instruction and training to faculty, staff, and/or students on new or updated technologies.
• Performs advanced technological systems support, maintenance, and testing for proper upkeep of systems; troubleshoots and resolves complex system hardware, software, and network failures and conflicts.
• Oversees and performs the installation, configuration and maintenance of computers, networks, workstations and/or other related equipment and devices. Performs miscellaneous job-related duties as assigned.

Qualifications and Experience

• Diploma or Degree in Information Technology or related discipline
• Minimum 4years of hands-on experience working in support environment providing Level 2 and Level 3 support.
• Database management – Microsoft SQL Server, SQL Queries
• PowerShell scripting
• Object Oriented and .NET Programming (advantage)
• Knowledge of a wide range of computer systems software, applications, hardware, networking, and communications.
• Ability to perform advanced preventive maintenance on systems software, applications, hardware, networking, and communications.
• Strong interpersonal and communication skills
• Ability to determine computer problems and to coordinate hardware, software, and/or network solutions.
• Ability to analyze and resolve moderately complex computer and network problems.
• Ability to communicate technical guidance and instruction to users on the use of PC and/or mainframe applications and systems.
• Good interpersonal and customer relation skills.

Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement

Integrated into our shared values is NCR Voyix’s commitment to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes

“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”