Large Law Customer Success Manager (JD required)

About the Role

This role requires residing in Atlanta, GA, Miami, FL, Washington, DC or their neighboring suburbs.

The Large Law Customer Success Manager is a strategic, consultative individual contributor responsible for driving customer value, workflow transformation, adoption, retention, and usage growth across a portfolio of large law firm customers. These accounts require a strong understanding of complex legal workflows, stakeholder dynamics, technology adoption, and the evolving role of AI in legal work.

This role helps large law firms integrate LexisNexis drafting, research, analytics, and AI-powered workflow solutions into daily practice, ensuring customers not only adopt the platform but realize measurable business outcomes from it.

The Large Law Customer Success Manager serves as a trusted advisor to customer stakeholders, guiding success planning, workflow adoption, and change management across sophisticated legal environments.

Responsibilities

Manage a portfolio of large law firm accounts, driving adoption, customer value, retention, and usage growth

Build trusted advisor relationships with key stakeholders and develop tailored success plans aligned to firm priorities

Guide firms in embedding drafting, research, analytics, and AI-powered workflow solutions into daily legal work

Partner cross-functionally with Sales, Product, Marketing, and Enablement on planning, reviews, renewals, and growth

Use customer health, engagement, and usage insights to identify opportunities, address risks, and improve outcomes

Lead proactive engagement to support change management and accelerate adoption

Represent the voice of the customer by sharing insights to improve products and overall customer experience

Requirements

Juris Doctor degree; State Bar membership is preferred

Experience working with law firms, legal professionals, or legal technology environments

Background in customer success, account management, consulting, enterprise software, or solution adoption roles

Understanding of large law firm workflows, stakeholder dynamics, and legal technology trends including AI

Ability to build strong relationships and lead strategic, value-focused customer conversations

Experience supporting change management and driving adoption across complex environments

Ability to use customer data, usage insights, and feedback to inform account strategies and improve retention

Familiarity with CRM, analytics, and customer success tools such as Salesforce, Gong, Seismic, Tableau, or similar platforms

Experience working with AI-powered tools or technologies

Be able to travel on a quarterly basis

Work in a Way That Works for You

We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

About the Business

LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.



U.S. National Base Pay Range: $48,900 - $81,500. Geographic differentials may apply in some locations to better reflect local market rates.







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