LCS Operations Manager SC

You will lead a team of Project, Contract and Billing Administrators and work closely with regional stakeholders across Project Management, Contract Management, Sales, Finance, Credit & Collections, and Legal.

Your Responsibilities

• Lead, coach, and develop the subregional Project, Contract and Billing Administration team, establishing objectives, managing workload, and supporting capability development.
• Own the administrative lifecycle of projects and service contracts, from setup through financial closure, ensuring accurate administration, billing, and contract execution.
• Ensure compliance with internal processes, financial controls, company policies, and audit requirements, acting as the main point of contact for internal and external audits.
• Monitor and manage operational and financial KPIs, including billing, backlog, revenue recognition, unbilled balances, accounts receivable, contract renewals, and project and contract closures.
• Drive continuous improvement initiatives by identifying opportunities to simplify, standardize, and automate operational processes while sharing best practices across the region.

The Essentials - You Will Have

• Bachelor's degree in Business Administration, Accounting, Finance, Engineering, or a related field.
• 4+ years of experience in project, contract, or billing administration, or operations finance, preferably within services or industrial technology environments.
• 2+ years of people leadership experience, ideally supporting teams across multiple countries.
• Knowledge of billing, revenue recognition (POC/milestone-based), contract management, and internal controls.
• Advanced English;

The Preferred - You Might Also Have

• Demonstrated ability to support internal and external audits and manage corrective action activities.
• Proven capability to partner with Finance on business reporting and forecasting processes.
• Proficiency with ERP systems.
• Demonstrated capability to manage project and contract administration activities, including billing conditions, milestones, and change orders.
• Portuguese is a plus.

What We Offer:

Our benefits package includes …

• Comprehensive mindfulness programs with a premium membership to Calm
• Volunteer Paid Time off available after 6 months of employment for eligible employees.
• Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.
• Employee Assistance Program
• Personalized wellbeing programs through our OnTrack program
• On-demand digital course library for professional development... and other local benefits!

Modality: Hybrid

You will report to: REG. OPERATIONS MGR SOLUTIONS/SERVICES

We believe that employee diversity is a key element of our common future. We provide opportunities for talent development and growth with the entire organization. We support equality by celebrating the individuality of every person, regardless of their origin and identity. We appreciate the unique cultural pattern and variety of experiences in each of us. We invite all who want to join and change the world of our organization.

This position is part of a job family. Experience will be the determining factor for position level and compensation.

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Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.