WNS
Lead Associate - Transactional Quality (Shipping & Logistics/ Shipping operations/ Import and Export Documentation/ Freight Forwarding)- Nasik - REF111337L_2026281533
Nashik, MH, India · On-site · Full-time
Apply on the employer’s site ↗See how well you match this job
You apply directly with the employer. ROLIVA does not submit applications from this page and is not the employer.
About the role
Description from the employer’s posting. Check the employer’s page for the current version.
- EmployerWNS
- LocationNashik, MH, 422002, India
- Work styleOn-site
- Employment typeFull-time
- Employer posted
Key Responsibilities:
• Quality Assurance Management
To Develop and implement a comprehensive quality assurance program for FNA management service so Establish communicate and monitor quality standards performance metrics and key performance indicators KPI so Conduct regular quality audits and evaluations of processes transactions and customer interactions
• Team Leadership
o Lead mentor and motivate a team of quality assurance professionals
o Provide coaching and training to ensure consistent and high quality performance
o Foster a culture of accountability continuous improvement and teamwork within the quality team
• Continuous Improvement
o Identify areas of improvement and work with cross functional teams to implement enhancements
o Proactively address service gaps and implement corrective actions to prevent future issues
o Stay up to date with industry best practices and emerging trends to enhance our services Quality
Show full description
• Reporting
o Create and distribute regular quality reports to management highlighting performance trends areas for improvement and success stories
o Analyze data to identify root causes of quality issues and recommend solutions
• Client and Stakeholder Communication
o Collaborate with clients to understand their quality expectations and feedback
o Act as a liaison between clients and internal teams to address quality concerns and implement improvements
• Compliance and Standards
o Ensure compliance with industry regulations and quality standards
o Keep abreast of changes in regulations and standards to maintain compliance
Qualifications & Work Experience:
o Any Graduate
o Familiarity with Shipping industry regulations
o Strong knowledge of quality assurance methodologies and tool
o Excellent leadership interpersonal and communication skills
o Analytical and problem solving skills with the ability to interpret data and make data driven decisions
o Certification in quality management e.g. Six Sigma Lean is a plus
Graduate
Check your resume against this job Free, no sign-up. Nothing you paste is stored.
Staying safe while you apply
- Never pay to apply, interview or accept an offer. ROLIVA never asks you for payment to apply to a job.
- Apply only through the official “Apply on the employer’s site” button, on the employer’s own site, and check that a recruiter’s email uses that employer’s own domain rather than a free email address.
- Be cautious of an offer made with no real interview, or pressure to decide quickly or share financial details early.
Does something look wrong with this listing? Use “Report broken link” in the role details, or read ROLIVA’s full job-safety guidance ↗.
Preparing for this role with ROLIVA
- Check the fit.
Compare the requirements with the experience you have confirmed, including gaps.
- Prepare honestly.
Build interview stories and application drafts from your own evidence.
- Keep track.
Save the role and record your own application status and follow-ups.
At a glance
- Work styleOn-site
- Employment typeFull-time
- SeniorityEntry level
- Employer posted
- Added to ROLIVA
- Last checked