Everise

Lead - Desktop Engineer

India · Work style not stated · Full time

Apply on the employer’s site ↗See how well you match this job

You apply directly with the employer. ROLIVA does not submit applications from this page and is not the employer.

About the role

Description from the employer’s posting. Check the employer’s page for the current version.

EmployerEverise
LocationIndia
Work styleWork style not stated
Employment typeFull time
Employer posted17 Apr 2026

Company Overview

Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!

Strong understanding of hardware, software and TCP/IP networking principles Is required along with basic knowledge of telephony and web-design principles.

Show full description

•Outstanding communication skills to team and clients. Ability to motivate the team to adhere IT best practice, meet IT metrics/goals and deliver outstanding customer services and satisfaction to clients and person a consistent basis.

•Strong knowledge in Microsoft Office, Patch Management, Anti-Malware, BPO Application (CMS, RTA Softphone, VPN Citrix and such) imaging, remote assistance, anti-virus and inventory management tools.

•Excellent knowledge of computers (PC, Laptop and Mac) and peripherals, with Networking and Telephony devices knowledge.

•Advanced working knowledge of configuring and trouble-shooting Windows Operating System and technologies that is integrated along with Application

•Strong customer service orientation, good written and oral communication skills, keen attention to details with strategic and holistic mindset, self -motivated and directed.

•Working knowledge of managing tickets, follow up actions and close issues. Familiarity with ITIL Process or show high understanding of the ITSM Process.

•Ability to provide feedback/coaching to the team and be a Point of Contact/Resource for escalation and inquiry.

•Understanding of Project Management Process with experiences with IT security and audit with identity and remediation.

•Ability to work in a fast-paced and changing environment, manage user expectations and potential risks.

•Execute other assigned tasks as delegated by appropriate management.

If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.

See how well you match this job Apply on the employer’s site ↗

Check your resume against this job Free, no sign-up. Nothing you paste is stored.

Staying safe while you apply

Never pay to apply, interview or accept an offer. ROLIVA never asks you for payment to apply to a job.
Apply only through the official “Apply on the employer’s site” button, on the employer’s own site, and check that a recruiter’s email uses that employer’s own domain rather than a free email address.
Be cautious of an offer made with no real interview, or pressure to decide quickly or share financial details early.

Does something look wrong with this listing? Use “Report broken link” in the role details, or read ROLIVA’s full job-safety guidance ↗.

Preparing for this role with ROLIVA

Check the fit.
Compare the requirements with the experience you have confirmed, including gaps.
Prepare honestly.
Build interview stories and application drafts from your own evidence.
Keep track.
Save the role and record your own application status and follow-ups.

Create a free workspace or log in.