Lead Digital Product Manager - Customer Identity & Access Management (hybrid/remote)

As the Lead Digital Product Manager for Customer Identity and Access Management (CIAM) within the Identity and Access Management (IAM) program, you will lead the strategy and execution of enterprise customer identity and access capabilities. This includes shaping secure, scalable solutions for customer onboarding, registration, profile and account management, authorization, and web access experiences. You will collaborate across cybersecurity, IT, UX, engineering, and business teams to deliver platforms that enable trusted customer interactions while reducing friction and improving operational efficiency.

The CIAM team plays a pivotal role in advancing customer identity and access management initiatives across the organization. In partnership with engineering and product leadership, you will define strategic direction, manage roadmaps and performance outcomes, and drive adoption of integrated identity and access solutions that support the enterprise's broader security, digital experience, and transformation goals.

Key responsibilities

• Own and communicate the vision, strategy, and measurable outcomes for the Customer Identity and Access Management product family.

• Develop and maintain a prioritized multi-year roadmap aligned with enterprise security, digital experience, and transformation goals.

• Lead product discovery using customer insight, operational data, market trends, and stakeholder feedback to validate needs and opportunities.

• Define solutions for customer onboarding, registration, authentication, authorization, profile management, account recovery, and web access.

• Translate strategic objectives into clear product priorities, outcome-based requirements, and delivery plans for cross-functional teams.

• Partner with Cybersecurity, Engineering, Architecture, Data, UX, and Business teams to deliver secure, scalable, and accessible identity experiences.

• Balance customer experience, security, privacy, regulatory, technical, and commercial considerations when making product decisions.

• Define and monitor KPIs covering adoption, authentication success, customer effort, security risk, reliability, operational efficiency, and financial value.

• Use performance data and feedback to prioritise improvements, manage product health, and maximise value throughout the product lifecycle.

• Manage dependencies, risks, investment decisions, and trade-offs across multiple products, platforms, and delivery teams.

• Influence senior stakeholders, secure alignment on priorities, and provide clear updates on roadmap progress, risks, decisions, and outcomes.

• Lead, coach, and develop Digital Product Managers, setting clear expectations and strengthening consistent product management practices.

Essential Skills

• All applicants must demonstrate they have a legal right to work in the UK for employment at Allstate. Allstate is not providing sponsorship for this vacancy.
• Minimum of 5 years’ experience leading digital product strategy across complex platforms or multi‑product portfolios
• At least 2 years’ experience directly leading, coaching, and developing Product Managers or equivalent cross‑functional roles
• Demonstrated experience influencing senior leaders, with evidence of partnering across Engineering, Data, UX, and Business teams to achieve agreed outcomes
• Proven experience defining, tracking, and using KPIs (e.g. adoption, efficiency, quality, or financial metrics) to drive product prioritization and decision‑making
• Experience operating in a regulated environment, balancing strategic product leadership with hands‑on execution in fast‑paced delivery settings

Desirable Skills

• Domain experience in Customer Identity and Access Management
• Experience with Ping Identity platform.
• Experience operating in large‑scale, enterprise technology environments
• Familiarity with outcome‑based delivery models and product‑centric operating models
• Experience working closely with modern digital platforms, data, or automation‑enabled capabilities

Supervisory Responsibilities

This job has supervisory responsibilities

Job Posting End Date: Monday 2nd November 2026 [11:59pm]

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Skills

Digital Platforms, Digital Products, Digital Product Strategy, Identity Access Management (IAM), Influencing Others, People Management, Product Management, Product Management Leadership, Product Prioritization, Product Strategies, Strategic Management, Systems Thinking

Shape the Future of Insurance with Cutting-Edge Tech and a People-First Culture

Why join us?
Allstate NI is proud to be Allstate’s European Digital Centre of Excellence, a hub for innovation and engineering excellence. We’re recent winners of Best Place to Work in IT (100+ employees) and Best Use of Cloud Services at the Belfast Telegraph IT Awards, and we’ve been recognised for our community and sustainability impact with Platinum in the Northern Ireland Environmental Benchmarking Survey.

We’re a product-driven, cloud-first organisation delivering real outcomes through modern technology, a digital product-centric talent model, and a culture rooted in engineering excellence. Our teams work in cross-functional structures, guided by an outcome-based delivery approach that accelerates speed, agility, and value.

We also invest in you. At Allstate NI, your career growth matters. You’ll have access to our Continuous Learning Hub, designed to support skills development and professional advancement through tailored learning paths, certifications, and mentoring opportunities. Whether you’re deepening technical expertise or exploring leadership roles, we provide the tools and support to help you thrive.

What do you get in return?

As well as receiving a competitive annual salary, our reward package includes:

• Corporate bonus scheme
• Pension scheme
• Annual performance-related pay reviews
• Life assurance and income protection
• Flexible working options
• Hybrid working
• Private medical and dental insurance
• Access to an employee assistance programme
• Discounted gym membership
• Two paid volunteering days each year
• Cycle to work scheme

Be part of a high-performing, socially responsible organisation where your work has purpose, and your growth is supported every step of the way.