Wise

Lead Product Analyst - Onboarding

London, United Kingdom · Hybrid · Full-time

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About the role

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EmployerWise
LocationLondon, EC2A 4JE, United Kingdom
Work styleHybrid
Employment typeFull-time
Employer posted9 days ago

As a Lead Product Analyst, your mission will be to deeply understand the needs of our customers as they register to Wise for the first time and/or need to access their account, partner with your cross-functional team to solve the most critical pain points they are facing, drive strategy and growth by providing data driven insights and recommendations. This would mean finding the right balance and friction to deflect bad actors whilst providing legitimate users with a good experience.

In this role, you will also have a unique opportunity to work across a horizontal team and collaborate with other domains like Onboarding, Fincrime, Finance, Product verticals and so on.

For more information on our Analytics Career Map and levelling structure, click here.

WHAT YOU’LL BE DOING:

Derive actionable insights from data to inform product decisions, to help support and improve onboarding and access to Wise for new and existing customers

Show full description

Partnering with your product manager, engineers and designers throughout the product development lifecycle to build and iterate product changes based on your insights

Evaluate high impact areas of opportunity, find ways to support & accelerate, or identify and advocate for better alternatives

Build automated data pipelines and dashboards to minimise repetitive tasks and allow data self-serve

Help your team understand their progress and communicate this outside of your team by defining and reporting on KPIs that measure what matters

Collaborate with cross functional teams to identify and prioritise opportunities for AI-driven automation and insight generation

WHAT YOU’LL BRING:

You have strong quantitative skills with hands-on data manipulation and analysis, advanced SQL skills and experience working with data pipelines

You have strong communication skills and an ability to translate business problems into analytical solutions

You have experience working with data visualisation tools (Looker, PowerBI, Tableau etc.) and Python/R

You have the ability to derive actionable insights from data to inform product decisions, from improving our onboarding flow to reducing friction and saving costs

Creative problem solving skills and an ability to prioritise in a fast-paced environment

Leverage AI tools and machine learning techniques to improve analytics outcomes and discover new, critical insights.

NICE TO HAVE BUT NOT ESSENTIAL:

Knowledge of the FinTech ecosystem

Knowledge of the Fraud and Authentication space

What do we offer:

Salary: £75,000 - £115,000

Company Restricted Stock Units

Numerous great benefits in our London office

Key benefits:

Hybrid working

Paid annual holiday, sick days, parental leave and other leave opportunities

6 weeks of paid sabbatical after 4 years at Wise on top of annual leave

For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.

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