Lead Product Manager, Agentic AI

What You'll Actually Do

Prototypes and evals are the spec.Instead of long PRDs,you'llship high-fidelity agent prototypes and the eval suites that define "done." Prototypes prove value; evals define correctness. Engineering scales what survives both.

Own the eval framework.Tax software has to be right.You'lldesign prompts, define tool-use constraints, and build the eval harness (with engineering) that measures accuracy, catches hallucinations, and traps logic failures before they reach aclientreturn.

Bridge the translation gap.Decompose ambiguous tax jobs-to-be-done into structured agent architectures — multi-agent orchestration, state management, human-in-the-loop decision points — that engineering can build against.

Own theuniteconomics.Balance model accuracy against latency and inference cost. A 20-step multi-agent loop might solve the problem; you decide whether it can ship at a commerciallyviablegross margin, and design cheaper paths when itcan't.

Design for graceful degradation.Enterprise users have zero tolerance for infinite spinners or confidently wrong answers.You'lldesign explicit fallbacks: when the agent hits ambiguity, the system steps down to deterministic rules from the calc engine, or routes to a human — visibly and predictably.

Partner with tax SMEs.You are not expected to be a tax expert.You'llwork side-by-side with our internal domain experts, translating their judgment into system prompts, tool contracts, andevalcriteria. Building trust with SMEs is part of the job; they are collaborators, not a resource to be mined.

Ultimately, youown the journey from opportunity identification through validated prototype, evaluation performance, and production launch. Success is measured by customer adoption, task completion accuracy, and business impact, not document output.

Who's Around You

This is a small pod, but itisn'ta solo role.You'llpartner with:

Engineering

UXDesign partner

Tax domain SMEs

We call this out because agentic AI in a regulated domainisn'ta one-person job.If any of those capabilities aremissing,identifyingthegapand helping build the right team around the product is part of the role.

The Profile We're Looking For

AI power user.Youdon'tneed to write production Python from scratch, but you are a daily practitioner of agentic tooling.You'veorchestrated real work using agentic development environments such as Claude Code, Cursor, Copilot, or similar tools.

Transcript debugger.When an agent gets stuck or hallucinates, your first move is to open the raw transcript. You can tell whether the failure was a bad prompt, a missing tool, an eval gap, or a genuine model limitation — and you know which of those to fix first.

Systems thinker.You understand context windows, RAG, model routing, tool design, and — crucially — when a deterministic rule or a call into an existing engine is the right answer instead of an LLM call.

Comfortable in the gray.Traditional software is deterministic; agentsaren't. You havea track recordof shipping UX that handles AI uncertainty honestly — fallbacks, confidence signals, human-in-the-loop validation — without hiding the seams from users who need to trust the output.

Commercial pragmatism.You have a bias for time-to-market. You know when to compose third-party APIs and when to invest in proprietary orchestration.

Regulated enterprise SaaS experience.You'veshipped commercial software into environments where compliance, data privacy, auditability, and uptime are non-negotiable. Bonus ifthat'sbeen in tax, accounting, legal, healthcare, or financial services.

Ifyou'rea high-agency builder who wants to shape the future of commercial tax software from the ground up, we want to talk.

Our Interview Practices

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Compensation:

$107,500.00 - $188,400.00 USD

This role is eligible for Bonus.

Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.

Additional Information:

Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.