Optiva
Lead Support Engineer
Bangladesh · Work style not stated · Full time
Posted over 6 months ago: check it’s still open
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About the role
Description from the employer’s posting. Check the employer’s page for the current version.
- EmployerOptiva
- LocationBangladesh
- Work styleWork style not stated
- Employment typeFull time
- Employer posted
It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
Job Summary
Qvantelis looking for a Lead Support Engineer at Bangladesh tomaintain,optimize, and troubleshoot critical telecom systems while ensuring high service efficiency!
About the Role
Are you a skilled and experienced Telecom BSS Engineer withexpertisein Ericsson Charging Systems, USSD gateway, and Voucher platforms?
Responsibilities
Maintain Ericsson Charging, E-voucher, USSD Gateway as L2 MS support.
Perform extensive troubleshooting based ontcpdump, log analysis, end-to-end system architecturalknowledgeand protocols (TCP, Diameter, CAPv2, HTML based protocols, IP network protocols).
Troubleshoot and solve SLA-bound issues (CDR, rating, subscriptions) and RAFM issues.
Show full description
Perform on-demand script preparation and automation of mundane tasks using bash scripting, ansible, python.
Provide 24/7 on-call support and manage ITSM processes (Incident/Problem/Change Mgmt.).
Willbe responsible formanaging all CS related activities and regular operations and fulfilling SLA and KPIs.
Take full ownership in fulfilling all the SOX related activities in the charging domain and ensure that all controls are effectively operational.
Will be responsible to drive and handle end to end - incident management process, problem management process, SOX control delivery, performance reporting.
3PP management and on-demand requirementfulfillment.
Ongoing Project support as an experienced CS expert.
Qualifications
BSc in Computer Science and Engineering (Govt. recognized)
5-10 years in telecom charging systems Experience
Required Skills
RHCE/VMware/OpenStack certifications and hands-on experience
Working Knowledge on TCP/IP, Diameter, CAMEL, 2G/3G/4G architecture is must
Experience with MySQL/Oracle, Linux scripting, and VNF platforms
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At a glance
- Employment typeFull time
- SeniorityLead / Principal
- Employer posted
- Added to ROLIVA
- Last checked
Skills in this posting
Skills ROLIVA found in the employer’s own description above. A mention is not a requirement.