LOA & Benefits Program Manager US & Canada

What You will do
We identify the following primary responsibilities for this role. However, the list is not exhaustive as priorities might vary.

Lead Benefits Program Management

Support leadership in the execution of strategic goals, multi-year benefit planning, deliver on program objectives,supply industry best practices, conduct market benchmarking, and help with operational initiatives.

Develop strong partnerships with Payroll, Legal, Employee Relations, HR Business Partners, Risk, EX/TR Operations, EX Tech, Accommodations team, Finance, VMOand other stakeholders.

Financial management and oversight of the benefit programs, including overseeing self-funded plans, and annual fringe budget planning. Direct the annual POs process and ensurevendor invoice payment.

Plan and execute special projects throughout the year, such as request for proposal (RFP) processes, vendor implementations, plan design changes, and ad-hoc projects with internal business partners.

Compliance & Operations

Supervise all compliance activities and set up statutory plans, ensuring the programs are meeting all state, federal and provincial compliance, as well as adherence to company policies and applicable leave laws.

Setting up new state plans, responding timely to implementation deadlines, employee communications and annual notice requirements and filings.

Track and analyze absence data and metrics, as well as operational trends, workflow efficiencies, service delivery, and program effectiveness.

Ensure all operational compliance through program audits, employee communications, documentation reviews, Adobe pay practices, monitoring regulatory requirements. Using an innovative mind to address systemic issues with swift corrective action.

Day-To-Day Activities

Drive resolution on complex leave and life cases, including intermittent leave, extension requests, return-to-work and ADA-related leave requests.

Oversee third-party vendor management including performance, service delivery, addressing operational concerns, renewals, and all the day-to-day leave administration providing a world-class white glove experience.

Provide and maintain impactful training materials for managers, HR business partners, employees and employee resource centerregarding leave policy and practice.

Assist answering questions from people managers, employees and HR business partners, relating to leaves in US&C.

Support Workers Compensation process by partnering with Risk and Global Security teams.

What you need to succeed

7+ years of directly applicable and progressive benefit program management experience in leave administration, benefitsmanagement, consulting, or case management experience.

Strong knowledge of leave practice and regulations for FMLA and ADA leave processes, state leave laws, VDI self-funded plan, military provisions, general provincial laws and rights, accommodations, other federal regulations, and return-to-work practices.

Experience administering complex benefit programs for large, multi-state employer, implementing innovative operational business processes and practices.

Demonstrated experience managing complex leave cases, implementing business process excellence, providing stellar employee experience, utilizing HRIS/leave management systems, monitoring compliance, and providing operational effectiveness and sound decision-making.

Knowledge of Employee Retirement Income Security Act (ERISA) regulations, ADA, HIPAA, and other applicable federal, state, and local laws governing benefits.

Strong organizational, analytical, problem solving, critical thinking and communication skills, as well as ability to exercise sound judgement, maintain confidentiality with sensitive employee information.

Strong oral and written communication skills and attention to detail.

Grounded in magical customer experiences, ability to see all aspects of the leave experience and continually evolve the program to maintain a high-quality end-to-end experience.

Effective at multi-tasking while keeping calm and energetic. You can do hard things that deliver impactful results.

Applying critical thinking to a highly complex program, partnering effectively with internal business partners and organizational leaders.

Able to raise the bar on AI application in the leave space whether that is using AI agents, chat bots, or altering vendors' service delivery model. Having an AI-first mindset a plus.

Bachelor’s Degree in related field. Required education may be substituted by additional years of experience.

Certified Benefits Professional (CBP) or Certified Employee Benefit Specialist (CEBS) professional certification, a plus.

About Adobe

Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.

Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours.

Let’s Adobe together

At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.

Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com.

AI Use Guidelines for Interviews:
Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process.

At Adobe, we empower employees to innovate with AI — and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it’s restricted during live interviews. See how we think about AI in the hiring experience.

Expected Pay Range:

Our compensation reflects the cost of labor across several  U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $93,600 - $200,700 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.

In California, the pay range for this position is $138,600 - $200,700


At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

State-Specific Notices:

California:

Fair Chance Ordinances

Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances.

Colorado:

Application Window Notice

If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs.

Massachusetts:

Massachusetts Legal Notice

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.