TSYS

Loss Analyst I

United States · Hybrid · Full time

Apply on the employer’s site ↗See how well you match this job

You apply directly with the employer. ROLIVA does not submit applications from this page and is not the employer.

About the role

Description from the employer’s posting. Check the employer’s page for the current version.

EmployerTSYS
LocationUnited States
Work styleHybrid
Employment typeFull time
Employer posted7 Oct 2026

Job Description

Ready to take your career global?

Make your mark at one of the biggest names in payments. We’re looking for a Loss Analyst I to join our ever-evolving Merchant Collections Team and help shape the future of global commerce. In this role, you’ll play a critical part in protecting revenue, reducing financial risk and supporting the long-term success of merchants and Global Payments. By resolving outstanding balances, identifying potential risks and partnering with teams across the business, you’ll help drive stronger financial outcomes while delivering a positive customer experience. This is an opportunity to build your expertise in payments, influence business results and contribute to Global Payments’ mission of enabling commerce through innovative and trusted payment solutions around the world.

What you'll own

Drive recovery outcomes by managing delinquent merchant accounts, securing payment resolutions and minimizing financial losses that support business performance.
Influence risk decisions through investigation and analysis of account activity, identifying vulnerabilities and recommending actions that protect Global Payments from future exposure.
Create positive customer outcomes by educating merchants on balances, fees, chargebacks and payment options, helping them make informed decisions and maintain healthier account standing.
Strengthen operational excellence by collaborating with cross-functional teams to resolve account issues, improve accuracy and accelerate resolution timelines.
Contribute to continuous improvement by identifying trends, uncovering root causes of losses and sharing insights that help enhance processes, reduce risk and improve future performance.

Show full description

What you'll bring

Experience building positive relationships with customers while navigating sensitive financial conversations and delivering professional outcomes.
Strong problem-solving and analytical skills with the ability to assess account information, identify risks and determine appropriate next steps.
Ability to manage competing priorities in a fast-paced environment while maintaining accuracy, quality and service standards.
Effective verbal and written communication skills with the confidence to influence outcomes and explain complex information clearly.
A proactive, accountable mindset with a commitment to achieving goals, delivering results and continuously developing new skills.

It's a bonus if you have

Experience in collections, accounts receivable, customer service or a call center environment.
Exposure to payment processing, financial services or merchant account management.
Knowledge of debt recovery practices, bankruptcy processes or regulatory requirements related to collections.

About the team

Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.

Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

Does this sound like you? Then you sound like a Globalpayer. Apply now to take your career global.

EEOC Statement

Global Payments is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here.

If you are made a conditional offer of employment and will be working in the United States, you will be required to undergo a drug test. In developing this job description care was taken to include all competencies and requirements needed to successfully perform the position. Reasonable accommodations will be provided for individuals with qualified disabilities both during the hiring process, as well as to allow the individual to perform the essential functions of the job, if hired.

Washington Candidates: Click here for information on the Fair Chance Act.

See how well you match this job Apply on the employer’s site ↗

Check your resume against this job Free, no sign-up. Nothing you paste is stored.

Staying safe while you apply

Never pay to apply, interview or accept an offer. ROLIVA never asks you for payment to apply to a job.
Apply only through the official “Apply on the employer’s site” button, on the employer’s own site, and check that a recruiter’s email uses that employer’s own domain rather than a free email address.
Be cautious of an offer made with no real interview, or pressure to decide quickly or share financial details early.

Does something look wrong with this listing? Use “Report broken link” in the role details, or read ROLIVA’s full job-safety guidance ↗.

Preparing for this role with ROLIVA

Check the fit.
Compare the requirements with the experience you have confirmed, including gaps.
Prepare honestly.
Build interview stories and application drafts from your own evidence.
Keep track.
Save the role and record your own application status and follow-ups.

Create a free workspace or log in.