Manager – Account Executive - Personal Bank Enablement

The role provides exposure to a broad range of products, customer segments and strategic priorities, spanning core consumer payments, loyalty, digital experiences, value-added services and emerging opportunities across the broader NAB ecosystem.

Success in this role requires strong relationship management skills, commercial curiosity, strategic thinking and the ability to translate client priorities into actionable opportunities and outcomes. You will develop a deep understanding of NAB's business, competitive environment and growth objectives, helping Visa strengthen its position as a trusted strategic partner.

Core Responsibilities

Account Management & Client Engagement

Support the management and growth of Visa's Personal Bank relationship with NAB.

Build strong working relationships with client stakeholders across product, portfolio, strategy, customer and payments teams.

Support ongoing client engagement activities, including business reviews, strategic discussions and executive meetings.

Act as a trusted day-to-day partner for client stakeholders, ensuring timely responses and effective coordination across Visa.

Identify opportunities to deepen Visa's relationships and engagement across NAB's Personal Bank ecosystem.

Commercial Growth & Opportunity Development

Support the identification and development of opportunities across issuing, value-added services, loyalty, risk, data and digital solutions.

Assist in the development of business cases, client proposals and growth plans that create value for both NAB and Visa.

Partner with product and solution specialists to bring relevant capabilities and innovations to the client.

Monitor industry trends, competitor activity and client priorities to identify emerging opportunities.

Contribute to portfolio growth objectives through effective account planning and opportunity management.

Partnership Execution & Delivery

Support delivery of strategic initiatives and partnership commitments across the Personal Bank portfolio.

Coordinate activities across Visa stakeholders to ensure client priorities are delivered effectively.

Drive follow-through on agreed actions, commitments and opportunities.

Support issue resolution and escalation management where required.

Work collaboratively with product, consulting, marketing, risk and client services teams to achieve client outcomes.

Emerging Growth Opportunities

Support relationship development and growth opportunities across emerging areas within the broader NAB ecosystem.

Identify ways to expand Visa's engagement and relevance across new customer segments and business priorities.

Coordinate internal stakeholders to support client opportunities and strategic initiatives.

Help establish Visa as a trusted strategic partner across NAB's evolving business landscape.

Client Insights & Strategic Support

Develop an understanding of NAB's business strategy, portfolio performance and growth priorities.

Support the preparation of executive presentations, client reviews and strategic account plans.

Analyse portfolio trends and identify opportunities to improve performance and partnership outcomes.

Act as the voice of the client within Visa by helping ensure client priorities are understood and actioned across internal teams.

What we expect of you, day to day

Build strong and trusted relationships with client and internal stakeholders.

Support the delivery of financial and non-financial objectives across the Personal Bank portfolio.

Identify opportunities to bring Visa's products, services and expertise to client challenges and opportunities.

Contribute to strategic account planning and execution.

Partner effectively across product, consulting, risk, marketing and client services teams.

Support executive engagement activities and client meetings.

Deliver high-quality presentations, business cases and client communications.

Demonstrate commercial curiosity and a passion for understanding the payments industry and client business.

This is a hybrid position. Expectationof days in the office will be confirmed by your Hiring Manager.

Qualifications

What we are after:

Experience in account management, relationship management, business development, consulting, client services or a related field.

Strong stakeholder management skills with the ability to build trusted relationships internally and externally.

Experience working with financial institutions, payments, technology or related industries preferred.

Commercially minded with an interest in identifying growth opportunities and delivering client outcomes.

Strong communication, presentation and influencing skills.

Ability to manage multiple priorities in a fast-paced environment.

Analytical and problem-solving capabilities with strong attention to detail.

Self-starter with strong organisational skills and a collaborative mindset.

Experience working across cross-functional teams to deliver outcomes.

And if you have some of these, even better:

Experience in payments, banking, cards or financial services.

Understanding of consumer payments, loyalty, digital banking or value-added services.

Exposure to strategic account management or client relationship management.

Experience supporting large enterprise clients.

Curiosity around emerging payments trends, digital commerce, AI and consumer financial services.

Visa is an EEO Employer

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.