Manager - Batch Processing

Culture and Values
Our culture is welcoming, energetic, innovative, and deeply committed to fostering an environment of belonging, where diverse perspectives and backgrounds are valued. There’s an overall synergy that flows throughout the company, creating a sense of connect, belonging and unity in knowing that we’re all working to achieve the same overall goal. Our core values which we live by every day are integrity, People, Customer, and Innovation.
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What is excitement and passion for us?
We define it as a blend of curiosity, ability to unlearn and yet continuously learn, able to connect with meaning and finally the drive to execute ideas till the last mile is achieved. This passion helps us focus on continuous improvement, creative problem solving and collaboration which ensures delivery excellence.

Dynamics of the Role
•Manage day-to day operational activity, ensure adherence to SLA and TAT.
•Ensure that the processing is done in compliance with laid down processes and is in line with department’s policies and standard procedure.
•Ensure continuous process improvement, follow standardized procedures and adopt automation initiatives within timeframe.
•Active and effective internal and external stakeholder engagement.
•Active involvement in MIS reporting, data submission, Audits, presentations and ongoing projects.
•Maximize efficiency and productivity through process analysis and interdepartmental collaboration.

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

Role Overview And Core Responsibilities

Roles & Responsibilities

Operational Processes:

• Manage day-to day operational activity, ensure adherence to SLA and TAT.
• Ensure that the processing is done in compliance with laid down processes and is in line with department’s policies.
• Develop, implement, and monitor day-to-day operational systems and processes that provide visibility into goals and progress for our key initiatives.
• Manage on time and accurate Data reporting, expert in creating visually appealing, persuasive and effective presentation.
• Plan, monitor, and analyze key metrics for the day-to-day performance of the operations team to ensure efficient and timely completion of tasks
• Uphold organization policies and standards, ensuring regulations are followed
• Independent and resourceful with the ability to identify opportunities to optimize performance
• Strong working knowledge of big data, data analysis and performance metrics
• Proven ability to plan and manage operational process for maximum efficiency and productivity

Project Management:

• Devise strategies to ensure growth of programs enterprise-wide, identifying and implementing process improvements that will maximize output and minimize costs
• Set up (configure), test and deliver batch solution requests (for new solutions as well as changes to existing) to customers in a timely manner ensuring that appropriate standards are followed and customer needs are met

Interdepartmental Co-ordination:

• Build and maintain relationships with all department heads, external partners, and vendors to make decisions regarding operational activity and strategic goals
• Work with the Solution consulting team in interacting with clients to gather detailed business requirements; facilitate communication with clients and sales in regards to project progress and investigations
• Communicate customer issues with operations team and devise ways of improving the customer experience, including resolving problems and complaints
• Provide consulting during proposal phase led by Sales to secure the sale

Required Knowledge And Experiences

Experience and Skills

• Qualification: Master degree in business administration, preferably in the Financial Services industry.
• Minimum 6+ years of relevant experience.
• Hands on experience in managing operational processes.
• Strong working knowledge of big data, data analysis, Linux/Unix, SQL and performance metrics.
• Proven ability to plan and manage operational process for maximum efficiency and productivity.
• Strong working knowledge of industry regulations and legislative guidelines.
• Ability to analyze moderate to complex data using logic and quantitative reasoning, and an intuitive capacity for problem solving.
• Flexibility to travel as needed.
• Executive presence and assertiveness.
• Self-starter, ability to work independently, handle ambiguous situations and exercise judgement in variety of situations.
• Strong communication, organizational, verbal & written skills.
• High degree of responsibility and ownership, strong multitasking, coordination and tenaciously looking for ways to get results.

TransUnion Overview:

At TransUnion, we encourage and are committed to creating a real, positive impact and shared sense of purpose within our Workforce for Good, which empowers our people to grow, innovate and contribute to a better future for our communities and customers. We strive to build an environment where our associates are in the driver’s seat of their professional development— while having access to help along the way. We recognize that success comes when our associates thrive both professionally and personally; that’s why we prioritize work/life flexibility and offer resources for our teams across the globe to collaborate and drive excellence.

Be a part of our Workforce for Good – you’ll work with great people, pioneering products and cutting-edge technology.

TransUnion Job Title

Specialist II, Batch Processing