Manager Collaboration M365 SME

Through telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.

Act as the subject matter expert for Microsoft 365 collaboration services, including Exchange Online, Teams, SharePoint Online and Intune, providing specialist guidance and direction to technology teams and stakeholders.

Support identity and access management processes, ensuring mailbox provisioning, permissions, authentication and access models operate smoothly in partnership with the IDAM team.

Resolve complex service issues and coordinate incident response across internal teams and external partners to restore service quickly and effectively.

Deliver platform improvements and new features, contributing to change initiatives, technology upgrades and strategic transformation programmes.

Embed strong security and compliance controls, working with Security, Risk and Compliance teams to maintain safe and governed collaboration services.

Produce clear documentation and share knowledge across teams, helping build capability and strengthen operational maturity.

• Work collaboratively with colleagues across Architecture, Infrastructure, Security and Network to ensure aligned, end‑to‑end service delivery.
• Champion continuous improvement, driving simplification, optimisation and reduction of technical debt across the M365 environment.

Can act as a project manager from ideation process, influencing decisions to delivery and proactively look for opportunities and tools to improve the process.

Should be able to manage team of technical engineers and lead at all levels.

Should be able to clearly articulate business values to the senior stakeholders and should be able to challenge them.

Understand the risk and controls around the platforms.

Be able to appreciate truly Agile ways of working/development using tools like Jira/Confluence.

Collaborate with peers across various levels for experiential learnings.

Focus on scalability, resilience, security, quality and continuous rigour to reduce technical debt.

We have a diverse workforce and an inclusive culture at M&G Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.