Arrive

Manager de service (Service Client) H/F

Paris, -, France · Work style not stated · FullTime

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About the role

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EmployerArrive
LocationParis, -, France
Work styleWork style not stated
Employment typeFullTime
Employer posted11 days ago

We’ve signed up to an ambitious journey. Join us!

As Arrive, we guide customers and communities towards brighter futures and more livable cities, it isn’t a challenge just anyone could take on. Luckily, we have something to help us make it happen. Our people and our values. We Arrive Curious, Focused and Together. Just as our entire brand is inspired by the North Star, the shining light leading travelers to their destinations since time began, our values guide us. They help us be at our best. For our customers. For the cities and communities we serve. For ourselves. As a global team, we are transforming urban mobility. Let’s grow better, together.

The Role

Rattaché(e) au Directeur du Service Client, le/la Manager de Service est responsable du pilotage et de la coordination des contrats de maintenance et des projets Run. Vous encadrez fonctionnellement les équipes projets et êtes le garant de la bonne exécution des contrats, supervisant la Qualité, les Coûts et les Délais. En tant que responsable de plusieurs contrats, vous coordonnez l'ensemble des acteurs internes et externes pour assurer la satisfaction client et la performance des services délivrés.

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How to make an Impact

Piloter la relation client en animant les comités de pilotage et les réunions techniques.

Garantir le respect des niveaux de service (SLA) contractuels et assurer la satisfaction des clients.

Coordonner les équipes internes et les parties prenantes externes (AMO, MOE, exploitants) pour le bon déroulement des projets.

Gérer le suivi financier des projets et des comptes, incluant le P&L, la facturation et l'identification d'opportunités de revenus additionnels.

Piloter les projets de mise à jour du parc (Retrofit, upgrade) de bout en bout : du lancement au déploiement.

Assurer la gestion contractuelle des projets, y compris le suivi des avenants et des "Change Requests".

Évaluer et gérer les risques et les opportunités liés aux comptes clients.

Mettre en œuvre et suivre la méthodologie de pilotage de projet interne via les outils PMO.

Réaliser le pilotage interne des contrats de maintenance (coordination, communication, décisions stratégiques, suivi du planning).

Your Background

Diplôme Bac +4/+5 en Ingénierie ou Management de Projet.

Au moins 5 ans d'expérience dans la gestion de projets complexes.

Excellente capacité d'analyse, de synthèse et de prise de décision.

Solides compétences en gestion de la relation client et en communication.

Maîtrise de la gestion financière et contractuelle des projets.

Connaissance des méthodologies de gestion de projet et des outils associés (ex: MS Project, Jira).

Reconnu(e) pour votre rigueur, votre autonomie et votre esprit d'équipe.

Force de proposition, capacité d'adaptation et proactivité.

Maîtrise de l'anglais couramment.

le poste est basé à Paris.

About Arrive

Arrive, including brands like EasyPark, Flowbird, RingGo, ParkMobile and Parkopedia, is a leading global mobility platform. Present in over 90 countries and 20,000 cities, the company helps people and decision-makers make smarter decisions about urban mobility and ease the experience of travel worldwide. Arrive delivers a unique combination of the core ingredients to make cities more livable: from smart payments and optimized car parks to data-driven traffic reduction and support for reinvestment in public transport and green space. It’s about more than function, it’s about saving time and simplifying the experience of travel for everyone. Travel is more than a journey, it’s how you Arrive.

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