Manager, Event Operations Australia

The work

• Lead operational risk management, compliance, duty of care, incident escalation, financial controls and business continuity planning across the function.
• Establish scalable service, staffing, and delivery models that improve profitability without compromising client experience.
• Establish standards for delivery quality, supplier management, contracting, budget control, reconciliation, risk management, and service recovery.
• Serve as primary contact and resolution lead for critical account challenges and delivery risks.
• Partner with Product and Engineering to automate manual workflows, improve client visibility, and ensure new products are operationally ready and adopted successfully.
• Lead an organisation comprising travel and event professionals across Australia.
• Build a high-performing team across Australia. Accountable for commercial, client, operational, and people outcomes
• Surface performance and operational issues early, explain their commercial implications, and give leadership clear recommendations for resolving them. Communicate change to the organisation with transparency, clarity, and confidence.
• Drive M&E business growth. Partner with Sales and Customer Success, qualify opportunities, define service scope and pricing, and ensure new business is operationally ready. Accountable for delivering contracted commitments and retaining profitable revenue.

How success will be measured

Success means delivering on what the Sales team sells and creating an operational flywheel that brings customers back and retains revenue. It will be measured through:

• Gross margin, operating expense, and forecast performance
• Client retention, satisfaction, and service quality
• Employee engagement, retention, development, and succession readiness
• Team utilisation, productivity, and cost-to-serve
• Adoption of common platforms, processes, and reporting
• Cross-functional alignment and stakeholder collaboration

Requirements:

• 12+ years in meetings and events, corporate and group travel operations.
• Proven experience in leading Corporate Travel and/or Event Management organisations.
• Strong knowledge of venue sourcing, supplier contracting, registration, attendee management, event production.
• Sound knowledge of event registration, attendee-management and event-management platforms.
• Excellent understanding of the corporate travel environment, with expert knowledge of GDS systems, fares and ticketing, NDC and group contracting. Sabre experience preferred.
• Experience supporting organisational integration, improving operating models, and delivering operational change.
• Great commercial acumen, proven success managing budgets, expanding revenue, and maximising overall business profitability.
• Proven background overseeing intricate, large-scale event portfolios, encompassing multi-city logistics or high-capacity delegate travel.
• Evidence of building high-performing teams and credible succession pipelines.
• Ability to cultivate cross-functional alignment and collaborate effectively with senior stakeholders.

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