Manager, Financial Operations (Reconciliation)

About the role

We are looking for a Financial Operations Manager based in Singapore to lead global cash and transaction reconciliation. In this role, you will own end-to-end break investigation and resolution, drive cross-functional issue follow-ups through to closure, and partner with Product, Engineering, Data, and Finance to strengthen reconciliation controls and improve automation. You will also lead and develop a team, setting clear operating rhythms and performance standards.

Responsibilities:

Lead daily, weekly, and month-end reconciliations for cash and transaction flows across channels, entities, and regions, with clear coverage, SLAs, escalation paths, and closing calendars.

Manage reconciliation breaks end-to-end, including triage, investigation, root-cause analysis, documentation, and follow-up with Product, Engineering, Data, Ops, and PSP/Bank partners until full resolution.

Understand end-to-end fund flows and transaction lifecycles to identify control gaps and risks, and design policies, procedures, and governance that ensure fund safety and strong financial controls.

Drive continuous improvement of reconciliation systems, tools, and workflows, including automation, data quality checks, dashboards, and other scalable enhancements.

Translate operational needs into clear requirements/PRDs and partner with Product and Engineering to deliver and measure enhancements (e.g. break volume reduction, faster cycle times, improved accuracy).

Partner with Product, Ledger/Accounting, and regional stakeholders to align reconciliation with product changes and reporting needs, and to standardise practices while respecting local requirements.

Lead, coach, and develop the reconciliation team, allocating resources across BAU and project work, and maintaining capacity planning, coverage, and training.

What you bring:

5+ years of experience in Financial Operations, reconciliation, financial operations, payments operations, or related roles; experience in payments/fintech is strongly preferred.

Proven track record leading cash, settlement, and transaction reconciliations at scale, and driving issues to closure with cross-functional teams.

Strong understanding of end-to-end payment flows (authorisation, capture, settlement, refunds, disputes/chargebacks) and how these map to ledger entries.

Experience improving processes and systems (automation, workflow tooling, data pipelines, controls), with the ability to write clear requirements and influence prioritisation.

Excellent analytical and problem-solving skills; able to deep-dive into large datasets and identify patterns and root causes.

Strong stakeholder management and communication skills; comfortable escalating and driving accountability.

People leadership experience (direct management or strong team lead experience).

Proficiency with Excel/Google Sheets; familiarity with SQL/BI tools is a plus.

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Equal opportunity

Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.