Manager

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Global Business Services

Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.

Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation.

In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.

Process Overview*

Develops complex program models to extract data and uses multiple databases to acquire statistical and financial data. Utilizes portfolio trends to propose policy/procedural changes within segmentation structure to produce optimal results. Excels at risk/reward trade off. Build relationships with external agencies. Participates in the rollout of company-wide pilot programs developed as a result of programmed models. Duties primarily include the regular use of discretion, independent judgment, the ability to communicate with multiple levels of management and the utilization of core leadership behaviors.

Job Description*

This position is for an analyst role supporting Specialty Servicing and Fulfillment Operations. Key responsibilities include utilizing a variety of systems such as Alteryx , SAS, Hadoop, Advanced SQL, Tableau, python and other BI Tools to provide analytical support on strategies and operational health. Responsibilities include participating to understand Business needs to interrupt requirements, creating report visualizations, and managing report accuracy / deployment. Job expectations include developing, maintaining, and enhancing reports to deliver comprehensive end-to-end reporting solutions.

Additional areas of focus include performance summaries of various key performance indicators and metrics over time, uncover actionable business insights to drive responses to performance trends, and the production of reports and updates for senior management to ensure consistency and performance excellence across Specialty Servicing and Fulfillment Operations.

Responsibilities*

Identify process improvements and efficiencies via data analysis

Analyzes and interprets large sets of raw data to recommend ways to help the business achieve desired outcomes and make informed business decisions

Leads coordination of the production of product performance reports and updates for senior management

Determine ways to optimize code and BI presentation to align to Business needs

Validate the integrity and quality of data required for performing analysis

Ensuring that process documentation and control steps are in place to ensure transparency into design.

Requirements:

Education*

Graduate (Any stream)

Experience Range

5+ years of analytics and reporting experience

Foundational skills:

Advanced SQL / SAS /Alteryx-Strong SQL background

Tableau

Hadoop

Python

Strong written and oral communication skills

Knowledge of business intelligence tools

Excellent analytical & problem-solving skills

Data Visualization

Data and Trend Analysis

Business Analytics

Monitoring, Surveillance, and Testing

Work Timings*

Shift - 12.30PM to 9:30pm(Weekend Off)

Job Location*

Chennai