CNX

Manager I, WFM Real Time Management

India · Work style not stated · Full time

Apply on the employer’s site ↗See how well you match this job

You apply directly with the employer. ROLIVA does not submit applications from this page and is not the employer.

About the role

Description from the employer’s posting. Check the employer’s page for the current version.

EmployerCNX
LocationIndia
Work styleWork style not stated
Employment typeFull time
Employer posted30 Sep 2026

Job Title:

Manager I, WFM Real Time Management

Job Description

ROLE: Manager I, WFM Real Time Management

DESIGNATION :Manager I, WFM Real Time Management

LOCATION : Bangalore, India

YEARS OF EXPERIENCE : 4-5 Years

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Role And Key Responsibilities

Build and lead a team of contracted business analysts, providing leadership, direction, and guidance.
Act as the Bangalore site ambassador for the Customer Success Modern Operations organization
Develop data-driven insights to drive Expert Network capacity decisions and improve business outcomes.
Technical understanding of upstream workforce management (WFM) value chain to own the comprehensive handoff and explanation of the capacity waterfall
Collaborate with product management and development teams to contribute to an AI Powered E2E WFM Platform
Manage operational effectiveness of data mining, statistical analysis, and predictive modeling programming activities.
Partner with cross-functional teams to initiate, lead, or contribute to large-scale/complex strategic projects.
Act as a thought partner to senior leaders to prioritize/scope projects, provide recommendations, and evangelize data-driven business decisions in support of strategic goals.
Optimize Expert occupancy to match premium customer service with optimal internal productivity and cost management.
Partner closely with all Expert Network teams to make critical decisions about where we invest our efforts, understanding the impact of our business, defining key success metrics, and core segmentations.
Influence team's roadmap by sharing findings with the rest of the company, and driving and verifying change in our Expert Network outcomes.

Show full description

Qualifications

Innovative and disruptive technology leader solving long term strategic outcomes
Proven ability to apply scientific methods to solve real-world problems
Strong business and product sense: delight in shaping vague questions into well-defined analyses and success metrics that drive business decisions
Excellent communication skills: able to lead initiatives across multiple work streams and communicate findings with leadership teams
Knowledge to translate quantitative findings into actionable insights and influence business decisions
Ability to draw on experience to identify where data can have the most impact and clearly communicate findings and recommendations to partner teams
Ability to turn ambiguous questions and problems into clear deliverables and insights
Experience in querying and manipulating large data sets
Ability to make trade offs between speed and accuracy wisely
Strong background in statistical analysis, programming, and experimentation

Education: Graduation

Disclaimer:-

'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authoritie'

Location:

IND Bangalore - Ecospace Bus Park

Language Requirements:

Time Type:

Full time

See how well you match this job Apply on the employer’s site ↗

Check your resume against this job Free, no sign-up. Nothing you paste is stored.

Staying safe while you apply

Never pay to apply, interview or accept an offer. ROLIVA never asks you for payment to apply to a job.
Apply only through the official “Apply on the employer’s site” button, on the employer’s own site, and check that a recruiter’s email uses that employer’s own domain rather than a free email address.
Be cautious of an offer made with no real interview, or pressure to decide quickly or share financial details early.

Does something look wrong with this listing? Use “Report broken link” in the role details, or read ROLIVA’s full job-safety guidance ↗.

Preparing for this role with ROLIVA

Check the fit.
Compare the requirements with the experience you have confirmed, including gaps.
Prepare honestly.
Build interview stories and application drafts from your own evidence.
Keep track.
Save the role and record your own application status and follow-ups.

Create a free workspace or log in.