Manager II, Content Development

Job Title:

Manager II, Content Development

Job Description

ROLE: Content Development Manager
LOCATION: Bangalore/Gurgaon
YEARS OF EXPERIENCE: 8+ years

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Role and Key Responsibilities:
• Develop and implement a learning content strategy aligned with business and operational goals.
• Identify training needs based on process changes, client requirements, and performance data, TNA/TNIs
• Plan and manage the content development roadmap and deliver
• Collaborate with operations, quality, HR, and client teams to gather inputs and validate content.
• Ensure team productivity, skill development, and adherence to timelines.
• Oversee the creation of engaging, process-specific, and role-based learning content.
• Ensure use of instructional design models (e.g., ADDIE, Bloom’s Taxonomy) and adult learning principles.
• Promote the use of interactive formats like e-learning modules, simulations, videos, and job aids.
• Review and approve content to ensure accuracy, consistency, and compliance with client and regulatory standards.
• Maintain version control and documentation of all learning materials.
• Ensure content is accessible and inclusive for diverse learner groups.
• Leverage Learning Management Systems (LMS) and authoring tools (e.g., Articulate, Captivate, Vyond, Synthesia).
• Integrate AI, analytics, and gamification to enhance learner engagement and track effectiveness.
• Stay updated with emerging learning technologies and trends.
• Use Kirkpatrick’s model or similar frameworks to evaluate training effectiveness.
• Analyze learner feedback, performance metrics, and business outcomes to refine content.
• Drive a culture of continuous learning and innovation.
 Act as a point of contact for client regarding training content.
 Present content strategies, updates, and impact reports to internal and external stakeholders.
 Ensure alignment with Service Level Agreements (SLAs) and client expectations.