Manager of Field Services

• Oversee profit and loss (P&L) responsibilities for the EMS field service operations, including budget management, cost control, and financial reporting.
• Collaborate with engineering, project management, and sales teams to support client projects and technical proposals.
• Serve as the primary technical escalation point for complex field service issues
• Lead, mentor, and manage a team of field service technicians specializing in electrical and mechanical equipment.

• Plan, assign, and optimize work orders, routes, and schedules to maximize efficiency and meet service deadlines.
• Coordinate installation, preventive maintenance, troubleshooting, and repair of electrical and mechanical systems.
• Ensure compliance with safety regulations, company policies, and industry standards (OSHA, NEC, NFPA, etc.).
• Serve as the primary technical escalation point for complex field service issues.
• Maintain accurate records of service activities, parts usage, and site documentation.
• Analyze performance metrics, including first-time fix rates, system uptime, and response times, and implement process improvements.
• Develop and maintain strong client relationships to ensure service satisfaction and promote additional service opportunities.
• Conduct site audits, field inspections, and on-the-job training for technicians.
• Develop and manage operational budgets, review cost efficiency, and ensure profitability of service operations.

• Analyze performance metrics, including first-time fix rates, system uptime, and response times, and implement process improvements.

Required Qualifications & Skills

• Bachelor's degree in Electrical Engineering, Mechanical Engineering, Industrial Engineering, or related technical field preferred. Equivalent experience in field services may be considered.
• Minimum of 5 to 7 years experience in field service management or equivalent technical supervision role supporting electrical and/or mechanical equipment.
• Strong technical knowledge of electrical systems, mechanical systems, PLCs, motor controls, power distribution, and industrial equipment.
• Proven experience in team leadership, performance management, and personnel development.
• Excellent problem-solving and decision-making skills under pressure.
• Proficient in field service management software, CRM systems, and route optimization tools.
• Strong verbal and written communication skills; ability to interact effectively with clients, team members, and management.
• Valid driver’s license with willingness to travel extensively to client sites.
• Familiarity with industry certifications (NICET, CET, Journeyman/Master Electrician, PMP / CSM certification a plus).
• Ability to work independently, prioritize tasks, and manage operations across multiple sites.

Preferred Skills

• Experience in project management, equipment commissioning, and technical training.
• Knowledge of regulatory compliance for industrial electrical and mechanical systems.
• Experience managing budgets, service KPIs, and operational performance analytics.
• Hands-on experience with predictive maintenance technologies, IoT-enabled devices, and emerging field service technologies.

What we offer you

• 15 days of paid time off and 12 company-paid holidays
• 401k plan with a 6% match
• Comprehensive health plan including medical, dental, vision, Life, short-term & long-term disability
• Health savings account matching
• Motivating wellness program
• Employee Assistance Program
• Paid paternal leave
• Gym reimbursement

Sulzer is an equal opportunity employer. We believe in the strength of a diverse workforce and are committed to offering an inclusive work environment.

We are proud to be recognized as a Top Employer 2026 in Brazil, Canada, China, Finland, Germany, Ireland, Mexico, Switzerland, South Africa, the UK and the USA.