Manager, Revenue Operations, SG

Key Responsibilities
1. Account Handover Management
- Streamline and maintain the account handover process between Field/Mid-Market Business Development (BD), Customer Success Managers (CSMs), and Account Managers (AMs).
- Conduct quality checks to ensure smooth execution of account transitions.
- Maintain and update account handover documentation and workflows.

2. Sales Incentives Management
- Perform data cleansing and analysis to support the design and execution of sales incentive programs for the SME team.
- Communicate incentive structures and updates to Field/Mid Market Account Executives (AEs).
- Monitor and report on the effectiveness of incentive programs.

3. Incentives Design and Documentation
- Develop and maintain streamlined documentation for incentive schemes to ensure clear communication across teams.
- Collaborate with cross-functional teams to design and implement incentive programs that align with business goals.

4. Client-Facing Materials Preparation
- Prepare and update client-facing materials, including presentations, proposals, and reports, to support the sales team.

Qualifications
- Bachelor’s degree or higher from a reputable university.
- 3+ years of experience in sales operations, revenue operations, or a related field.
- Experience in a large-scale technology or financial services company is highly preferred.

Skills
- Strong analytical and data analysis skills, with proficiency in tools such as Excel, SQL, or BI tools (e.g., Tableau, Power BI).
- Excellent communication and collaboration skills, with the ability to work effectively across teams.
- Detail-oriented with strong organizational and project management skills.
- Familiarity with CRM systems (e.g., Salesforce) and sales enablement tools.

Applicant Safety Policy: Fraud and Third-Party Recruiters

To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @airwallex.com email address. Please apply only through careers.airwallex.com or our official LinkedIn page.

Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.

Equal opportunity

Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.