Prudential

Manager, Scrum Master

Hong Kong SAR China · Work style not stated · Full time

Apply on the employer’s site ↗See how well you match this job

You apply directly with the employer. ROLIVA does not submit applications from this page and is not the employer.

About the role

Description from the employer’s posting. Check the employer’s page for the current version.

EmployerPrudential
LocationHong Kong SAR China
Work styleWork style not stated
Employment typeFull time
Employer posted22 Sep 2026

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Job Responsibilities:

Accountable for the effectiveness of one or two squads within an ART, facilitating team events, removing impediments and coaching the squad, its Product Owner and its in-squad facilitator.
Reporting to the Release Train Engineer for both delivery and people management, it protects the squad's focus and flow and drives continuous improvement

Facilitate team-level events — Iteration Planning, Backlog Refinement, Iteration Review, Retrospective and Team Sync. Where covering two squads, run the Team Sync in the Tier A squad and attend the second squad's at least twice weekly.

Show full description

Remove impediments — the primary measure of the role. Track and act on them daily; escalate anything not resolvable within the squad to the RTE within 48 hours.

Coach and develop people — move the squad towards self-management, coach the Product Owner in backlog ordering, story writing and acceptance, and select, train and develop the in-squad facilitator (a formal appraisal objective, not discretionary).

Own the squad's flow and the honesty of its board — WIP limits, flow metrics and aging work items.

Protect the squad — from unplanned work injected outside the agreed process and from stakeholders bypassing the Product Owner; ensure vendor engineers participate as full members with the same events, information and voice.

Drive ART-level participation — prepare the squad for PI Planning (objectives, capacity, dependencies, risks, confidence vote), support System Demo readiness, and ensure the increment is genuinely integrated rather than demonstrated in isolation.

Uphold quality and continuous improvement — facilitate the Definition of Done and built-in quality practices and challenge shortcuts under schedule pressure; run retrospectives that yield a few real, owned improvements and follow them through; represent the squad at weekly Coach Sync, contribute to the cross-ART Scrum Master Community of Practice, and use the quarterly Chapter Lead skip-level for issues that cannot be resolved with the RTE.

Job Requirements:

Minimum 4+ years in software delivery in a developer, tester, business analyst, team lead or project coordinator capacity; 1+ years as a Scrum Master preferred.
Preferred certifications: SAFe Scrum Master (SSM) or Advanced Scrum Master (SASM); Professional Scrum Master I or II (PSM); Certified ScrumMaster (CSM); Kanban Management Professional (KMP); ICAgile ICP-ATF (Agile Team Facilitation).
Experience with distributed and multi-vendor teams preferred, including the language skills to work effectively with offshore members where relevant.
Frameworks: the 2020 Scrum Guide and Essential SAFe 6.0 team-level practice.
Flow management: Kanban, work-in-process limits and flow metrics — fluency in both Scrum and Kanban, as either may be the squad's chosen method.
Facilitation: facilitation techniques, a range of retrospective formats, and conflict handling within a team.
Technical literacy: enough understanding of the squad's technical environment to recognise a dependency and challenge an estimate — not to design the solution.
Domain: insurance fundamentals relevant to the assigned journey.
Behavioural profile: influence without authority, comfortable with not being the decision maker, and a genuine interest in developing others.

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

See how well you match this job Apply on the employer’s site ↗

Check your resume against this job Free, no sign-up. Nothing you paste is stored.

Staying safe while you apply

Never pay to apply, interview or accept an offer. ROLIVA never asks you for payment to apply to a job.
Apply only through the official “Apply on the employer’s site” button, on the employer’s own site, and check that a recruiter’s email uses that employer’s own domain rather than a free email address.
Be cautious of an offer made with no real interview, or pressure to decide quickly or share financial details early.

Does something look wrong with this listing? Use “Report broken link” in the role details, or read ROLIVA’s full job-safety guidance ↗.

Preparing for this role with ROLIVA

Check the fit.
Compare the requirements with the experience you have confirmed, including gaps.
Prepare honestly.
Build interview stories and application drafts from your own evidence.
Keep track.
Save the role and record your own application status and follow-ups.

Create a free workspace or log in.