Manager, Solution Configuration (India)

Build and maintain a capacity model that shows how much work the team can complete in a given period

Use the capacity model to forecast when the team is over-allocated, and raise it before due dates are missed

Assign and balance work across the team based on skill level, task complexity, and partner priority

Onboard new team members using a documented training plan with clear steps to independent work

Set clear performance expectations, hold regular one on one meetings, and report team gaps and development needs to leadership

Schedule and Delivery Management

Own configuration timelines and due dates for all active implementations, and keep them accurate when scope or sequence changes

Identify delays, dependencies, and risks early, take action to reduce them, and escalate with a recommended solution

Track and report metrics such as cycle time, throughput, rework, and on-time completion, and use them to improve results

Work with Implementation Managers, Engineering, and Product to sequence work and remove blockers before they affect partner go-live dates

Process Excellence

Define, document, and improve the configuration process, including intake, prioritization, peer review, validation, and handoff

Confirm the team follows the documented process, and identify where process needs to be improved

Standardize repeatable work using templates, checklists, and automation to reduce errors and manual effort

Facilitate retrospectives, and turn the findings into documented process changes

Build reports that are clear, accurate, and easy for leadership to read and act on

Build trust with stakeholders across Implementations, Engineering, and Product by giving accurate status and completing what you commit to

Act as the expert user of Jira and Confluence for the configuration team. This includes workflows, custom fields, automation rules, JQL, filters, and dashboards

Define and enforce Jira ticketing standards so every configuration request can be tracked from intake through validation

Build and maintain Confluence as the team's single source of truth, including process guides, configuration runbooks, standards, decision logs, and onboarding material

Qualifications

BS/BA in a technical field such as Computer Science, Engineering, or Information Systems, or equivalent experience

7+ years in technical project management, delivery management, or technical operations, including 3+ years managing a team of 10 or more people

Expert-level Jira and Confluence administration, including workflows, automation, JQL, dashboards, and space setup

Experience leading a distributed team across multiple time zones

Strong written and verbal English communication, including the ability to write a clear status report for senior leadership

Willingness to work hours that overlap U.S. Eastern Time, and to complete hands-on work alongside the team when needed

Nice to Have

Experience with Online Banking platforms, Loan Origination Systems, or consumer lending and deposit products

Experience working with credit unions, banks, or fintech partners on implementation or onboarding

Base Salary

The annual fixed salary for this position is between 15L and 26L Annually based upon experience + Variable.

SavvyMoney’s EEO Statement

SavvyMoney relies on diversity of culture and thought to deliver on our goal of Creative People, Practical solutions serving our client needs, and ensures nondiscrimination in all programs and activities. We continuously seek talented, qualified employees in our operations regardless of race, color, sex/gender, including gender identity and expression, sexual orientation, pregnancy, national origin, religion, disability, age, marital status, citizen status, protected veteran status, or any other protected classification under country or local law. SavvyMoney is proud to be an Equal Employment Opportunity/ Affirmative Action Employer.