Automationanywhere

Manager, Technical Support

India · Work style not stated · Full time

Apply on the employer’s site ↗See how well you match this job

You apply directly with the employer. ROLIVA does not submit applications from this page and is not the employer.

About the role

Description from the employer’s posting. Check the employer’s page for the current version.

EmployerAutomationanywhere
LocationIndia
Work styleWork style not stated
Employment typeFull time
Employer posted30 Aug 2026

About Us

Automation Anywhere is the leader in Agentic Process Automation (APA), transforming how work gets done with AI-powered automation. Its APA system, built on the industry’s first Process Reasoning Engine (PRE) and specialized AI agents, combines process discovery, RPA, end-to-end orchestration, document processing, and analytics—all delivered with enterprise-grade security and governance. Guided by its vision to fuel the future of work, Automation Anywhere helps organizations worldwide boost productivity, accelerate growth, and unleash human potential.

Job Title: Manager, Technical Support

Location: Bengaluru, India (Hybrid)

Department: Customer Support

Reports to: Director, Customer Support

Our Opportunity

We are seeking a dynamic and experienced Manager, Technical Support, to lead a team of skilled support engineers in a 24x7 Enterprise Support environment. This role is critical in ensuring world-class customer experiences by driving timely resolution of technical issues, fostering a culture of continuous improvement, and collaborating cross-functionally to enhance product supportability. This role requires flexibility in working hours based on business needs.

Show full description

You will make an impact by being responsible for:

· Lead and mentor a team of technical support engineers across multiple time zones.

· Ensure timely and high-quality resolution of customer issues, meeting SLAs and CSAT goals.

· Collaborate with Engineering, Product Management, and Customer Success teams to drive product improvements and customer satisfaction.

· Analyze support trends and metrics to identify areas for process and product improvement.

· Develop and maintain knowledge base articles and support documentation.

· Drive operational excellence through automation, tooling, and process optimization.

· Participate in hiring, onboarding, and performance management of team members.

You will be a great fit if you have:

· 10+ years of experience in technical support, with at least 3 years in a leadership role (Management role).

· Strong understanding of enterprise software, SaaS platforms, and cloud technologies.

· Experience with automation, RPA, or AI-based platforms is a plus.

· Excellent problem-solving, communication, and interpersonal skills.

· Proven ability to manage escalations and work under pressure.

· Bachelor's degree in computer science, Engineering, or a related field.

Preferred Skills

· Familiarity with tools like Salesforce, Jira, Confluence, and monitoring platforms.

· ITIL certification or experience with ITSM frameworks.

· Experience working in a global support environment.

All unsolicited resumes submitted to any @automationanywhere.com email address, whether submitted by an individual or by an agency, will not be eligible for an agency fee.

See how well you match this job Apply on the employer’s site ↗

Check your resume against this job Free, no sign-up. Nothing you paste is stored.

Staying safe while you apply

Never pay to apply, interview or accept an offer. ROLIVA never asks you for payment to apply to a job.
Apply only through the official “Apply on the employer’s site” button, on the employer’s own site, and check that a recruiter’s email uses that employer’s own domain rather than a free email address.
Be cautious of an offer made with no real interview, or pressure to decide quickly or share financial details early.

Does something look wrong with this listing? Use “Report broken link” in the role details, or read ROLIVA’s full job-safety guidance ↗.

Preparing for this role with ROLIVA

Check the fit.
Compare the requirements with the experience you have confirmed, including gaps.
Prepare honestly.
Build interview stories and application drafts from your own evidence.
Keep track.
Save the role and record your own application status and follow-ups.

Create a free workspace or log in.