CNX
Mandarin Team Leader
Malaysia · Work style not stated · Full time
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About the role
Description from the employer’s posting. Check the employer’s page for the current version.
- EmployerCNX
- LocationMalaysia
- Work styleWork style not stated
- Employment typeFull time
- Employer posted
Job Title:
Mandarin Team Leader
Job Description
The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.
Essential Functions/Core Responsibilities:
- Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements
- Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly
- Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment
- Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations
- Communicate expectations to employees and provide timely updates
- Provide subject matter expertise in handling escalated customer calls as needed
- Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities
- Stay current on internal work processes, policies and procedures. Attend required manager development training
- Promote the Concentrix values through both behavior and attitude, including being an advocate for team members
Show full description
Candidate requirements
- Bachelor's Degree in any discipline.
- Native level fluency in Mandarin Language
- Proficiency in English (minimum B1/B2 level) with strong verbal and written communication skills.
- Must be a local Malaysian or willing to relocate to Malaysia.
- Prior experience in team leadership, operations, customer service, content moderation, or BPO/shared services environment is preferred.
Location:
MYS Kuala Lumpur Sentral - NU Tower 2 - Level 9 &10
Language Requirements:
Time Type:
Full time
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At a glance
- Employment typeFull time
- Employer posted
- Added to ROLIVA
- Last checked