M3USA

Market Research Associate (Dutch Speaking) - Remote

Gothenburg, Västra Götaland County, Sweden · Remote (restrictions not stated) · Full-time

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About the role

Description from the employer’s posting. Check the employer’s page for the current version.

Essential Duties and Responsibilities:

Including, but not limited to the following:

Project Recruitment

Ensure that recruitment tasks assigned for projects in Netherlands and Belgium or any other QQFS assigned markets are fully executed
Reach out to M3 Global Research panelists via phone and carry out cold calling to recruit respondents on allocated projects
Scheduling interviews
Proactively plan, organize and implement panel recruitment solutions on allocated projects, aiming to maximize internal resources, reduce outsource cost and ensure successful project delivery
Provide updates in the given format and timings to the project management team on the work done for projects, progress, results and action plans to deliver the allocated studies within the provided timelines and specs
Flag to the senior manager projects of concern, when recruitment progress is off track and it is likely to require partners
Ensure that outsource targets for allocated markets are achieved

Show full description

Panel building and engagement

Ensure that monthly registrations targets are met for in Netherlands and Belgium or any other QQFS assigned markets
Call new registrants to confirm and update email addresses
Call users to reactivate their accounts
Execute the allocated panel building initiatives for Netherlands and Belgium or any other QQFS assigned markets
Provide high quality support to M3 Global Research members via telephone and email/support ticket communication.
Work across multiple systems to investigate, troubleshoot and handle inquiries and complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution
Work with the Project Management team to resolve project specific issues for members/respondents
Ensure that respondent inquiries are handled according to company policy regarding outcomes and time to resolution
Build and maintain strong relationships with the panel members through timely and professional communication
Work with other members of the Global Panel team, report and resolve potential issues with internal and external systems and processes
Investigate fraud respondents and take action based on M3 data quality procedures
Complete the verification process for newly registered members
Complete link testing for online Market Research projects and overlays for qualitative online screeners

Knowledge, Skills, Abilities:

Fluency in Dutch andEnglish
Exhibit clear and effective communication both verbally and written with diverse audiences
Proficient PC skills including Microsoft Office tools, Internet, Social Media, e-mails and tools required within assigned responsibilities
Detail oriented with excellent analytical and investigative skills
Ability to ask probing questions, respond effectively and accurately, and ensure audiences feel supported.

Working hours:

Shift rotation: 09.00 - 17.30 (CET) / 10.00 - 18.30 (CET) Monday - Friday

Please submit your CV in English

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