WNS

Motor Engineer -( Vehicle Damage Assessor)

IPSWICH, NA, United Kingdom · Remote (restrictions not stated) · Full-time

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About the role

Description from the employer’s posting. Check the employer’s page for the current version.

Motor Engineer -( Vehicle Damage Assessor) - Responsibilities**

Produce accurate and compliant vehicle damage repair assessments and estimates across all vehicle makes and types using manufacturers' and Thatcham research-approved repair methods
Manage, process and authorise vehicle damage assessments in a timely manner, demonstrating full compliance with industry damage assessment systems (Audatex) and best practice standards
Accurately assess and value vehicles beyond economical repair to industry and AQP standards, utilising industry guides and tools
Negotiate and resolve disputes with customers and vehicle damage repairers
Serve as a technical point of contact for clients, claims teams and repair management teams, providing support on vehicle repair and total loss engineering referrals
Provide technical analytics services including audits, third-party cost reviews, fraud and compliance assessments
Demonstrate knowledge of FSA, ABI and FOS regulations and standards for motor claims processing
Resolve technical motor engineering problems and support team members through training and guidance
Communicate effectively at all levels and develop strong stakeholder relationships with internal teams and external partners
Monitor quality assurance standards and compliance requirements, implementing corrective actions where necessary
Meet engineering task processing requirements to achieve business KPIs and targets

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**Senior Associate - Operations - Qualifications**

**Essential Requirements:**

Minimum 3 years' experience in motor engineering, damage assessment, or claims handling
Professional qualification in motor damage assessment (IAEA, ATA VDA, or equivalent recognised qualification)
Motor repair industry qualification (IMI, ATA, NVQ, or City and Guilds)
Proficient knowledge of vehicle accident repair industry standards and best practices
Demonstrable experience with Audatex or similar damage assessment systems
Strong negotiation and problem-solving skills with proven dispute resolution experience
Effective communication skills with the ability to engage at all organisational levels
Solid understanding of the motor insurance industry, including FSA, ABI, and FOS regulations

**Desirable Qualifications:**

Experience in quality assurance, compliance monitoring, audit functions, technical analytics, or fraud assessment
Proven experience in team leadership, mentoring, or training delivery
Familiarity with industry valuation guides and total loss engineering principles

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