Network Engineer II - IN

Escalate to vendors and follow up as needed to ensure problem resolution.

Adhere to Change Management and Maintenance policy and process.

Participate and provide input to Root Cause Analysis.

Take ownership of projects self-identified or assigned and ensure proper and complete documentation and resolution.

Review, assist in defining, and sign off on policy and process standards.

Key Performance Indicators

Ticket Contribution and Phone Availability: Provide correct and helpful expertise to resolve issues, maintaining high ticket evaluations results

High level of first pass yield and success on written, quality checked, tested, and executed maintenances

Prompt and correct responses to network events

Maintain proficiency in troubleshooting, tools, and technologies

PERSON SPECIFICATION:

The Network Operations Network Engineer II has an intermediate to advanced aptitude with:

All supported network platforms (Cisco 2900, 3500, 3700, 4900, 6500, ASR1k, ASR9k, Nexus 3k, Nexus 6k, Nexus 7k, Arista 7000, etc…)

All supported Layer 2 and 3 protocols and features (STP, HSRP, VLANs, CDP, port-channels, OSPF, BGP, MPLS, DWDM, etc…)

Monitoring systems (Arbor, Zenoss, Syslog, SolarWinds, WhatsUp Gold, etc…)

The Network Operations Network Engineer II:

Is able to handle multiple tasks and prioritize work under pressure

Is comfortable and proficient in delegating tasks to other engineers

Is detail-oriented in documenting information and able to own customer issues through resolution

Demonstrates strong problem-solving skills coupled with a desire to take on responsibility

Has a desire to expand personal technical knowledge and mentor other engineers to expand knowledge

Identifies were process can be improved and engages managers and other teams to implement those improvements

The ideal candidate possesses:

A minimum of 5 years of recent networking experience in a command-line oriented environment

Experience with responsibility for configuration and problem resolution of OSPF and/or BGP

CCNP-level aptitude

A minimum of 12 months of experience in a customer service role

Excellent written and verbal communication skills

Critical thinking skills and the ability to provide solutions with precision during high-pressure situations

Schedule flexibility to include working a weekend day regularly and holidays as required by the business





About Rackspace Technology

Rackspace Technology is the trusted operator of the full enterprise AI stack, from governed private cloud to AI inference and agents in production. From edge to core to cloud, we operate the infrastructure, data layer, and software integration to deliver business outcomes with the predictable cost, reliability, security, and compliance that regulated and mission-critical environments demand. We support customers in more than 120 countries with AI capabilities spanning private cloud, public cloud, applications, data and cyber resilience.

More on Rackspace Technology

Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.