Sutherland

Non-Licensed Insurance Representative

Kingsland, //12, Jamaica · On-site · Full-time

Apply on the employer’s site ↗See how well you match this job

You apply directly with the employer. ROLIVA does not submit applications from this page and is not the employer.

About the role

Description from the employer’s posting. Check the employer’s page for the current version.

EmployerSutherland
LocationKingsland, //12, Jamaica
Work styleOn-site
Employment typeFull-time
Employer posted18 days ago

Build good working relationships and establish rapport with customers to gain trust and understanding

Complete all business functions within turnaround objectives at a high level of accuracy
Complete special projects/other administrative duties as requested
Convey actions taken on insurance policies as requested by the customer.
* Maintain and improve quality results by adhering to established standards and guidelines
* Update job knowledge by studying new product descriptions and participate in educational opportunities
* Collaborate with licensed insurance agents to provide quality customer care
* Manage communications by diligently tracking and recording outcomes of customer calls/online chats/emails to ensure timely responses
* Review job aids and effectively communicate with team members to gather all required data necessary for resolution to service requests
* Explain insurance products and processes

Show full description

Our most successful candidates will have :

Please note that the candidates must have strong written communication and computer skills.

A minimum of 4 CXC/GCE subjects inclusive of English Language, or a U.S. high school diploma or GED.
Must have a valid (not expired) government issued ID, TRN and NIS card.
Must have flexible availability to work any day and any assigned shift weekly.(Weekends and Public Holidays).
Demonstrated ability to perform at a high level, to support our high volume of inbound calls.
Experience in customer service is an asset and preferred.
Good systematic problem solving ability , using sound business judgment, and following through on commitments to customers.
The ability to quickly and accurately identify and assess individual customer needs and take appropriate action steps to satisfy those needs.
Excellent attention to detail.
Excellent verbal and written communication skills; able to translate Customer communication rapidly and effectively on live voice or chat interactions. proficient reading skills required.
The ability to project patience, empathy, caring, and sincerity in written words or voice tone, depending on channel.
Ability to effectively organize, prioritize, multi-task and manage time.
Multi-tasking skills, showcased through the use of several applications; experience working with CRM applications preferred.
Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required.
Must have basic computer skills with the ability to navigate and manipulate a computer system.
Must be very tech savvy with strong abilities in handling troubleshooting techniques and resolving technical issues.
MUST BE ABLE TO PASS A DRUG TEST AND CRIMINAL BACKGROUND CHECK.

No commitments that will impact your ability to commit to work for the next 18 – 24 months

As your prospective employer, we need to process your Personal Data as needed to evaluate your qualification for the position you are applying for with Sutherland. During the recruitment process, your Personal Data may be transferred outside of Jamaica and disclosed to third parties in the normal course of the recruitment and/or employment process or as needed to comply with applicable laws. This may include transferring information to our affiliated Companies for purposes connected to your employment with the company or to the management of Sutherland’s business.

See how well you match this job Apply on the employer’s site ↗

Check your resume against this job Free, no sign-up. Nothing you paste is stored.

Staying safe while you apply

Never pay to apply, interview or accept an offer. ROLIVA never asks you for payment to apply to a job.
Apply only through the official “Apply on the employer’s site” button, on the employer’s own site, and check that a recruiter’s email uses that employer’s own domain rather than a free email address.
Be cautious of an offer made with no real interview, or pressure to decide quickly or share financial details early.

Does something look wrong with this listing? Use “Report broken link” in the role details, or read ROLIVA’s full job-safety guidance ↗.

Preparing for this role with ROLIVA

Check the fit.
Compare the requirements with the experience you have confirmed, including gaps.
Prepare honestly.
Build interview stories and application drafts from your own evidence.
Keep track.
Save the role and record your own application status and follow-ups.

Create a free workspace or log in.