Office Manager

2. Agenda, Meeting & Planning Support

• Manage calendars, appointments, and meeting schedules.
• Coordinate meeting logistics, facilities, and participant arrangements.
• Prepare agendas, presentations, minutes, and supporting documentation.
• Monitor follow-up actions and track completion of decisions and commitments.
• Support planning activities and scheduling priorities.

3. Communication & Coordination

• Serve as the first point of contact for internal and external stakeholders.
• Receive, filter, prioritize, and distribute communications appropriately.
• Coordinate information flow between departments, management, and external parties.
• Handle inquiries and requests professionally and efficiently.
• Maintain positive working relationships with stakeholders across the organization.

4. Organizational Support

• Coordinate business travel arrangements and event logistics.
• Support team planning and operational activities.
• Assist with onboarding and practical arrangements for new employees.
• Facilitate smooth day-to-day office operations.
• Provide organizational support to senior management team

5. Continuous Improvement

• Identify inefficiencies in administrative and organizational processes.
• Propose improvements to workflows, systems, and administrative tools.
• Contribute to process standardization and simplification initiatives.
• Support the implementation of improved administrative practices and procedures.
• Drive sustainable improvements in organizational effectiveness.

Qualifications & Experience

Education

• Bachelor’s degree in business administration, Office Administration, Management, or a related field, or an equivalent combination of education and relevant experience

Experience

• Several years of experience in secretarial, executive support, office administration, or management support roles.
• Experience supporting management teams and senior leaders in a professional business environment.
• Experience managing multiple priorities simultaneously while maintaining high standards of quality and confidentiality.

Knowledge

• Administrative governance and office management practices.
• Business communication and correspondence standards.
• Records management and document control principles.
• Meeting coordination and event planning.
• Organizational processes and managerial support methodologies.

Key Competencies

Organizational Effectiveness

• Excellent planning, prioritization, and coordination skills.
• Ability to manage multiple activities concurrently.
• Strong attention to detail and accuracy.

Proactive Support

• Anticipates needs and potential issues before they arise.
• Independently organizes and coordinates work activities.
• Takes initiative and works with minimal supervision.

Communication

• Strong written and verbal communication skills.
• Professional stakeholder engagement.
• Ability to communicate effectively across all organizational levels.

Confidentiality & Professionalism

• Exercises discretion and confidentiality at all times.
• Demonstrates reliability, integrity, and sound judgment.
• Represents the organization professionally in all interactions.

Continuous Improvement

• Seeks opportunities to improve administrative processes.
• Contributes to efficient ways of working.
• Supports implementation of best practices and standardization efforts.

Key Stakeholder Relationships

Internal

• Management Teams
• Senior Managers
• Functional Departments
• Governance and Support Functions
• Employees across the organization

External

• Clients
• Suppliers
• Service Providers
• Business Partners
• Visitors and Other External Stakeholders