DBS Bank
OFFICER, Specialist, GenAI Contact Centre, Consumer Banking, Technology & Operations
Taiwan · Work style not stated · Full time
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About the role
Description from the employer’s posting. Check the employer’s page for the current version.
- EmployerDBS Bank
- LocationTaiwan
- Work styleWork style not stated
- Employment typeFull time
- Employer posted
加入DBS，從實務中學習AI，成為客服中心AI運作不可或缺的一份子！
DBS致力於透過創新科技提升客戶服務體驗。我們正在尋找一位細心、負責、對生成式AI (GenAI) 充滿好奇心的夥伴，協助GenAI客服應用的日常校正、測試與內容維護。這是一個絕佳的起點，讓你在實務操作中接觸最新的AI技術，並在金融服務領域展開你的AI職涯。如果你樂於學習、注重細節，並想在AI時代累積實戰經驗，我們誠摯邀請你加入我們的團隊！
工作內容
- AI回覆內容校正與測試： 每日執行AI回覆內容的檢核、校正與測試，確保AI輸出品質符合標準並持續優化。
- 知識庫內容維護： 協助客服知識庫的內容維護與更新，確保資訊的即時性與正確性。
- 系統測試與驗證協助： 配合系統功能調整與模型更新，協助執行相關測試、驗證與問題追蹤。
- 數據資料整理： 協助製作報表及異常監控，以優化整體客服與AI營運效能
- 客服基礎知識學習： 初期將接受客服專業知識與電話接聽訓練，深入熟悉客服流程與客戶需求，為後續更深入的AI應用工作奠定堅實基礎。
條件要求
工作經歷
- 無經驗可
- 曾有客服經驗或曾參與Chatbot、GenAI、客服系統或知識管理相關專案等相關經驗者尤佳。
學歷
- 專科、大學、碩士。
科系要求
- 科系不拘。
語文條件
- 英文 (聽 /中等、說 /中等、讀 /中等、寫 /中等)
擅長工具
- 熟悉Excel、Word等基本文書處理軟體。
工作技能
- 具備服務熱忱，有良好的溝通表達能力，文字理解能力，能細心校對與檢查內容。
- 樂於學習，並具備良好的團隊合作精神。
- 細心負責，具備高度責任感與執行力。
- 樂於團隊合作並勇於接受挑戰
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其他條件
- 對AI、Chatbot等新興AI技術應用有興趣。
- 對客服中心運作或知識管理有基本概念者尤佳。
Location:
Taipei Hub - 9F
Job:
Customer Service
Schedule:
Regular
Employee Status:
Full time
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At a glance
- Employment typeFull time
- Employer posted
- Added to ROLIVA
- Last checked
Skills in this posting
Skills ROLIVA found in the employer’s own description above. A mention is not a requirement.